# Senior Product Sales Specialist

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Senior-Sales-Product-Specialist_R33433?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d0dda8ca-9a6

## Description

Join Zendesk, a leader in Employee Service, where you're on a mission to power exceptional service for every person on the planet.

We're seeking a Senior Product Sales Specialist with a proven track record in B2C and B2B sales and a passion for driving growth within the SaaS space.

**The Impact (What You'll Actually Do)**

As our strategic subject matter expert for Employee Service, you'll do something most roles split across two people: you'll win the deal and own the technical depth behind it.

- Strategise on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close , while carrying real responsibility for pipeline and bookings.

- Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners , mapping their current environment, integrations, workflows, and data model , to uncover the real requirements beneath the stated ones.

- Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer's actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.

- Handle the Hard Questions: Navigate technical objections and competitive comparisons.

- Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management , the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.

- Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features.

**Who You Are (Skills & Mindset)**

For this role, we are looking for a genuine blend , someone who can carry a quota and hold their own in a technical discussion.

**The Must-Haves**

- B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome.

- Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit into a broader enterprise technology stack.

- Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.

- Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles where both business value and technical fit determine the outcome.

- Collaboration Mindset: A team-first attitude with the desire to coach internal sellers, partner across functions, and win together.

- Mobility: Willingness and ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.

**The Nice-to-Haves**

- ITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.

- Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar), in a sales, pre-sales, or implementation capacity.

- AI & Automation: Familiarity with applying AI to service use cases , deflection, intelligent routing, knowledge retrieval, and autonomous resolution , across service domains.

- Cross-Functional Service Depth: Foundational knowledge of Service & Operations Management beyond IT , HR, Facilities, Finance, Legal, or Procurement service delivery.

- Education: A BA/BS degree or equivalent practical experience.

**Why This Role Matters**

This role is how we earn the right to be trusted with everything else, every team, every service, every request across the enterprise.

**Hybrid Work Arrangement**

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

## Skills

### Required
- B2B SaaS Sales Experience
- Technical Credibility
- Strategic Communication
- Complex Deal Navigation
- Collaboration Mindset
- Mobility

### Nice to have
- ITIL Knowledge
- Platform Background
- AI & Automation
- Cross-Functional Service Depth
- Education

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Senior-Sales-Product-Specialist_R33433?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)