# Quality Assurance Team Lead **Company**: Wise **Location**: Tallinn **Work arrangement**: onsite **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/Wise/744000146638968-quality-assurance-team-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d0dc7a59-67e ## Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done,spotting risk, identifying control gaps, and turning insights into clear, practical improvements. **Key Responsibilities:** - Leadership: Lead by example and drive a customer-focused and proactive risk & compliance management mindset across your team and the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. - People management: Coach and develop a strong and competent QA team. Conduct regular one-on-one coaching sessions and performance reviews. Deliver initiatives to help your team grow their skills, behaviours, and competencies. - Operational management: Be accountable for your area of operations. Identify, propose and drive opportunities for improvements. Collaborate with central functions and other teams as needed to increase automation and operational efficiency. - Performance management: Be fully responsible for performance of your area of operations. Drive the initiatives, KPIs and OKRs of your area in line with the organisation’s strategic vision. - Technical Excellence: Take responsibility for the accuracy and validity of the QA outcomes of the domain (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), applying your subject matter expertise to calibrate on QA outcomes. - Stakeholders management & communication: Collaborate closely with your stakeholders and communicate complex topics in an easy-to-understand and engaging way. - Expertise sharing: Be a subject matter expert in your area with the ability to train and coach your team on relevant QA, policy and risk topics. **QUALIFICATIONS:** - Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence. - Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations. - Delivery: Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. - Self-development: Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. **Functional skills:** - Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. - Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change. - Trend Analysis: Use data and insights to assess key issues, trends and root causes. - Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. **Values & Behaviours** - Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement. - Communication and Influence: Ability to clearly articulate risk, materiality and impacts. - Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement. - Organisational skills: Strong organisational skills and time management, and ability to deliver KPIs in a fast-paced and high-pressure environment. - Proactiveness: Punctual, independent, proactive and willing to get things done. ## Skills ### Required - AML Investigation - SAR Reporting - Fraud - Sanctions - KYC (EDD/CDD) - Risk & Compliance Management - Quality Assurance - Trend Analysis - Project Management - Leadership - Communication - Influence - Process Improvement - Organisational skills --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000146638968-quality-assurance-team-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)