# Business QA Lead

**Company**: HSBC
**Location**: Guangzhou
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774610629879?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d09e762a-f73

## Description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

We are currently seeking an experienced professional to join our team in the role of Business QA Lead. As a Business QA Lead, you will be responsible for coordinating business testing with local countries for changes to digital channels in public websites, Internet Banking, Share dealing, and Mobile.

Key Responsibilities:

- Ensure that digital channels meet customer expectations both internally and externally, identifying defects before release.

- Undertake test preparation for various projects, including resource estimating, planning, scoping, identifying data and environment requirements.

- Write and review a range of testing documentation.

- Coordinate testing tasks for specific projects, progress issues, and escalate where necessary.

- Regularly review testing processes to identify ways to improve efficiency.

- Plan and support validation activity for live releases of new services.

- Coordinate activity of testers on multiple projects and provide support/coaching.

Requirements:

- Excellent knowledge and experience of the testing process.

- Ability to influence and challenge to ensure that customer needs are represented.

- Good knowledge of digital channels and strong awareness of customer expectations.

- Excellent awareness of technology and the internet, including browsers, operating systems, and devices.

- Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.

What additional skills will be good to have?

- A strong team player who is highly collaborative, recognising their specialised role in the department and acknowledging other areas and individuals' roles and responsibilities.

- Good communication skills, both written and verbal, to explain complex issues.

- Good decision-making skills to be able to evaluate the importance of defects found during testing, based on impact.

- Enthusiastic and self-motivated.

## Skills

### Required
- testing process
- digital channels
- customer expectations
- technology
- internet

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774610629879?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)