# Technical Support Engineer L2 – Switching

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer-L2---Switching_1201111-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-support-engineer-l2-switching-d09a9022-c2b/

## Description

This Technical Support Engineer L2 – Switching role is part of HPE's Technical Assistance Centre (TAC) for HPE Networking. You will primarily work from an HPE office in Bengaluru, Karnataka, India.

As a Technical Support Engineer, you will work in a highly dynamic and technical environment with a relentless focus on delivering remarkable customer experience. Your key responsibilities will include:

- Demonstrating ownership of customer-reported issues until resolution

- Understanding customer's impact, prioritizing, and communicating effectively between various stakeholders

- Contributing to new product/feature readiness, knowledge creation, quality/continuous improvement initiatives, and training/mentoring activities

- Being a team player, flexible to work on weekends/holidays as per business requirements

To be successful in this role, you will need:

- Excellent verbal and written communication, presentation, and customer handling skills

- Ability to logically troubleshoot complex and high-impact problems

- Self-learner with appetite for continuous development

- In-depth knowledge of switching technology, IP and related protocols, IP routing protocols, and multicast-related protocols

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered an added advantage

Preferred work experience includes:

- Technical support experience supporting critical network infrastructures of enterprise/telecom or cloud customers

- Troubleshooting complex networking in routing/switching domain

- Experience in working with product development/engineering teams to resolve customer-reported issues

- Proven track record of implementing automation technologies

- Network design and implementation experience in datacenters would be a plus

HPE offers a comprehensive suite of benefits that support physical, financial, and emotional well-being, invests in career development, and promotes unconditional inclusion.

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## Skills

### Required
- Switching Technology
- IP and related protocols
- IP routing protocols
- Multicast-related protocols
- Python
- Perl
- Shell scripting

### Nice to have
- Technical support experience
- Troubleshooting complex networking
- Automation technologies
- Network design and implementation

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer-L2---Switching_1201111-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)