# Customer Service Supervisor

**Company**: Cigna Healthcare
**Location**: Riyadh
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Riyadh-Saudi-Arabia/Customer-Service-Supervisor_26004957-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d085be1a-ffa

## Description

We are seeking a Customer Service Supervisor to lead and mentor a team of customer service representatives at Cigna Healthcare's Riyadh location.

The successful candidate will be responsible for:

- Leading and mentoring the customer service team to foster a culture of excellence, accountability, and continuous improvement

- Developing training programs and resources to enhance team performance and service delivery

- Designing and implementing strategies to improve the overall patient experience, ensuring timely and effective resolution of inquiries and issues

- Monitoring customer feedback and service metrics to drive improvements in service quality

- Establishing and maintaining strong relationships with hospitals and healthcare providers to facilitate effective communication and collaboration

- Mapping and analyzing the patient journey to identify areas for improvement and implementing initiatives to enhance patient engagement and satisfaction

- Preparing regular reports on customer service performance, patient satisfaction, and operational efficiency for senior management

- Utilizing data analytics to identify trends, opportunities, and challenges within customer service and patient interactions

- Ensuring compliance with regulatory requirements, company policies, and industry best practices

- Implementing quality assurance measures to maintain high service standards and adherence to the Cigna brand values

The ideal candidate will have:

- A Bachelor's degree in Business Administration, Healthcare Management, or a related field; a Master's degree is a plus

- 5-10 years of experience in customer service management, preferably in the healthcare sector

- Strong understanding of healthcare operations, patient experience, and hospital delegation processes

- Excellent leadership, communication, and interpersonal skills

- Proficiency in data analysis and reporting tools

- Ability to work collaboratively in a fast-paced environment and manage multiple priorities

## Skills

### Required
- leadership
- communication
- interpersonal skills
- data analysis
- reporting tools
- healthcare operations
- patient experience
- hospital delegation processes

### Nice to have
- Master's degree in Business Administration or Healthcare Management

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Riyadh-Saudi-Arabia/Customer-Service-Supervisor_26004957-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)