# File Handler Pre-Litigated Complex

**Company**: Davies
**Location**: Lostock, Bolton
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Legal
**Industry**: Legal

**Apply**: https://davies.pinpointhq.com/en/postings/e2026afb-05b0-4907-9e53-3840eebf0cd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d0822d48-1f4

## Description

We are seeking a skilled File Handler to join our fast-paced, supportive team in Lostock, Bolton. As a File Handler, you will investigate complex credit hire claims with a value over £25,000, helping our clients save hundreds of thousands of pounds each year in exaggerated and inflated claims.

**Key Responsibilities**

- Review and analyse files throughout the life of the case, in accordance with client guidelines

- Develop and maintain client relationships, keeping the client at the heart of every decision

- Formulate an initial strategy, assessing all intel and KYO strategies

- Undertake telephone negotiations with third-party solicitors

- Liaise with the insured where necessary

- Ensure 'actions' are carried out as per the task list within the Case Management System

- Accurately complete management information processes (MI)

- Feedback successful 'kick-outs' to pre-proceedings handlers and clients via outcome reports

- Ensure all files are kept within ISO 9001 guidelines

- Comply with SRA Standards and Regulations

- Adhere to Keoghs Values

**Working Hours**

- 35 hours per week, Monday to Friday, 9am to 5pm, with 1 unpaid hour for lunch

**Benefits**

- 25 days holiday per year, increasing with level of service (opportunity to buy and sell 3 days)

- Simply Health Care Cash Plan

- Gym flex

- Access to Online Discount Sites

- Davies Incentive Plan

- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics

- Death In Service – after 1 year's service

- Pension Contribution based 5% Employee / 3% Employer

- Employee Resource Groups

- Employee Volunteering Programme

- Cycle to Work Scheme

- Tech Scheme

- Season Ticket Loan

- Discounted Gourmet Society Membership

- Discounted Tickets for Merlin Attractions nationwide

- Discounts at local retail outlets

## Skills

### Required
- Credit Hire experience
- case management system
- telephone negotiation
- client relationship management
- analysis and review

### Nice to have
- PI claims experience
- indemnity issue handling

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/e2026afb-05b0-4907-9e53-3840eebf0cd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)