# (Fluent English) L2 Backend Developer and Support Engineer (Remote)

**Company**: SupportYourApp
**Location**: Mombasa, Mombasa County
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Engineering
**Industry**: Technology

**Apply**: https://apply.workable.com/j/EAB8754F34?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d07e86cd-97e

## Description

We are seeking an L2 Backend Developer and Support Engineer to join our team. As a global Intelligent Support-as-a-Service leader, we partner with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries.

Responsibilities:

- Provide exceptional technical support via calls, chats, and emails;

- Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;

- Provide L2 technical support to customers during incidents via Zoho Desk;

- Assume ownership of escalated technical issues from investigation to resolution;

- Analyze and diagnose technical issues of various complexity;

- Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;

- Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;

- Communicate internally via Slack and manage tasks in JIRA;

- Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues.

Requirements:

- Excellent English skills (at least C1 for both spoken and written);

- 2+ years of experience in backend software development;

- Proficiency in Java, Spring Boot, and MongoDB;

- Strong problem-solving skills and the ability to guide customers through troubleshooting;

- Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering;

- Ability to work independently and handle L2 support tickets as needed;

- Positive, proactive, and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Benefits:

- Fixed schedule: Monday–Friday, 1 AM - 9AM UTC;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- Java
- Spring Boot
- MongoDB
- Kafka
- Zoho Desk
- Slack
- JIRA

### Nice to have
- Groovy scripting
- Kubernetes
- OpenShift
- performance tuning

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/EAB8754F34?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)