# Manager, Site Reliability Engineering

**Company**: Vocalink (a Mastercard Company)
**Location**: Harrogate, England
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Harrogate-England-Vocalink/Manager--Site-Reliability-Engineering_R-284575-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d0710d39-427

## Description

We are seeking a Manager, Site Reliability Engineer to support the Production Manager in overseeing a team of individual contributors who support the Card Transaction Services and Faster Payment Services.

This role combines line management responsibilities and hands-on technical support. The post holder will be accountable for both the successful delivery of technical outcomes and the leadership, development and wellbeing of a team of engineers.

**Key Responsibilities**

- Provide day-to-day leadership, coaching and support to team members.

- Support recruitment activities, including interviewing, selection and onboarding of new team members.

- Promote employee engagement, wellbeing and retention.

- Support succession planning and talent development within the team.

- Act as an escalation point for people-related matters and work closely with HR and senior leadership when required.

- Support and contribute to continuous improvement.

**BASE24 Experience**

Experience with BASE24 is ideal and related technologies in a live production environment is highly desirable, including:

- HP NonStop systems

- Pathway, GoldenGate, and electronic file transfer tools

- TACL, TAL, COBOL, SQL (Enscribe), Enform

- TACL scripting

- ATM Driving

- Card authentication, authorization, and EMV standards

- Protocols and standards such as ISO8583 and LIS5

- HSMs, cryptology and TLS

**Additional Responsibilities**

- Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling.

- Contribute to the production support strategy and roadmap, including technology selection.

- Collaborate with stakeholders to design and implement effective solutions.

- Investigate production issues and perform root cause analysis.

**Skills & Experience**

- Strong communication, organisation, and time management skills.

- Proven ability to troubleshoot complex systems under pressure.

- Experience in 24/7 support role.

- Experience in financial services or payments environments.

- Understanding of ITIL practices, change, and release management.

- Familiarity with Agile methodologies and team-based delivery.

- Experience with functional and non-functional deployments.

- Knowledge of programming or web technologies is an advantage.

- Strong analytical mindset with a focus on continuous improvement and tooling.

**Personal Attributes**

- Passion for production support, diagnostics, and reliability engineering.

- Proactive, self-driven, and committed to continuous learning.

- Collaborative team player with a flexible, adaptable mindset.

- Motivated to improve processes and embrace emerging technologies.

- Strong ownership mindset with a desire to make a meaningful impact.

## Skills

### Required
- BASE24
- HP NonStop systems
- Pathway
- GoldenGate
- TACL
- TAL
- COBOL
- SQL
- Enform
- ATM Driving
- EMV standards
- ISO8583
- LIS5
- HSMs
- cryptology
- TLS
- Agile methodologies
- ITIL practices

---

Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Harrogate-England-Vocalink/Manager--Site-Reliability-Engineering_R-284575-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)