# Coordinator, Ticket Operations

**Company**: NASCAR
**Location**: Richmond, VA
**Job type**: full-time
**Category**: Operations
**Industry**: Motorsport
**Wikidata**: https://www.wikidata.org/wiki/Q233929

**Apply**: https://nascar.wd1.myworkdayjobs.com/en-US/NASCAR/job/Richmond-VA/Coordinator--Ticket-Operations_JR14289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d042d61e-da5

## Description

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects.

Responsibilities:

- Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.

- Identify opportunities to improve, streamline, and simplify ticket operations processes.

- Assist with product training for the Consumer Services team and Sales Academy.

- Provide support for special projects such as venue reseating initiatives, declined payment plans, and other department-wide operational projects.

- Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.

- Maintain ticket system price code management, including adding new ticket products or offers, updating pricing and package details, and setting access permissions for users and agencies.

- Oversee inventory management across all events, including daily ticket allocation reviews.

- Manage and process all Corporate and Complimentary ticket accounts.

- Oversee Ticketmaster Account Manager processes and account setup.

- Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.

- Ensure quality control of the online ticket-buying experience by identifying and correcting broken links, reviewing purchase flows for accuracy, and partnering with Marketing to maintain current offers and messaging.

- Support all event weekend ticket operations needs, including event staffing coordination, ticket issue resolution and customer service, daily sales reconciliation, and final event reporting.

- Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.

- Assist in the development and implementation of operational efficiencies within Ticket Operations.

- Additional duties as assigned.

Work Schedule: This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Qualifications:

- High school diploma or GED required; equivalent combination of education and experience considered.

- Experience with ticketing software such as Ticketmaster preferred.

- Valid driver’s license in good standing with a clean driving record.

- Previous box office, ticketing, or live event operations experience preferred.

- Strong project management skills with the ability to move initiatives from concept through execution.

- Proficiency in Microsoft Office, particularly Microsoft Excel.

- Excellent written and verbal communication skills.

- Strong organisational skills with the ability to prioritise multiple deadlines.

- Self-motivated with the ability to work independently and with minimal supervision.

- Familiarity with the sport of NASCAR is a plus.

## Skills

### Required
- ticketing software
- Microsoft Office
- project management
- communication skills
- organisational skills

### Nice to have
- Ticketmaster
- box office experience
- live event operations experience
- NASCAR familiarity

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Source: [Apply at nascar.wd1.myworkdayjobs.com](https://nascar.wd1.myworkdayjobs.com/en-US/NASCAR/job/Richmond-VA/Coordinator--Ticket-Operations_JR14289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)