# Senior Community Manager

**Company**: Duolingo
**Location**: Pittsburgh, PA
**Experience**: senior
**Job type**: full-time
**Salary**: $142,800-$193,200 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/duolingo/jobs/8524827002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d0168d41-3c1

## Description

We're looking for a Senior Community Manager to join our team at Duolingo. As a Senior Community Manager, you will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You'll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

You will own and lead the day-to-day engagement across our community channels. You'll be the front line of how we show up with learners, moderators, superfans, and ambassadors , cultivating joy, trust, safety, and belonging through every interaction.

Responsibilities:

- Own and lead day-to-day community operations

- Manage core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience

- Build and maintain strong relationships with moderators, ambassadors, and superfans

- Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo's signature tone

- Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement

- Launch initiatives that grow participation, sentiment, and long-term community value

Requirements:

- 8+ years of experience in community management for a consumer-facing brand, ideally at scale

- Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.)

- Strong instincts for tone, voice, and the dynamics of internet culture

- Experience managing moderators, ambassadors, creators, or similar stakeholder groups

- A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals

- Excellent communication skills and the ability to collaborate cross-functionally

- Experience navigating complex community conversations and stewarding online reputation

- Active Duolingo user

Exceptional candidates will have:

- Track record of building community programs of 1M+ members

- Experience with shifting sentiment, scaling, and building advocates through community programs and tactics

- Experience with international community management or scaling programs across cultures

- Excels at both strategic planning and hands-on execution

We offer a salary range of $142,800-$193,200 USD, as well as equity compensation and world-class benefits.

## Skills

### Required
- community management
- online communities
- moderation
- ambassador management
- data analysis
- communication

### Nice to have
- international community management
- scalable processes
- strategic planning

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/duolingo/jobs/8524827002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)