# Inbound Queue Associate - Behavioral Health

**Company**: CVS Health
**Location**: Work from home, AZ, AZ
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $17.00 - $28.46
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Work-from-home/Inbound-Outbound-Queue-Associate_R1076221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cfe9fb94-61f

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Inbound Queue Associate - Behavioral Health role is responsible for accepting inbound calls from facilities, providers, and members regarding pre-certification process within Medicare and Commercial Insurance.

Responsibilities include:

- Performing intake of calls from members or providers regarding services via telephone, fax, EDI

- Screening requests for appropriate referral to medical services staff

- Approving services that do not require a medical review in accordance with the benefit plan

- Conducting non-medical research including eligibility verification, COB, and benefits verification

- Maintaining accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements

- Protecting the confidentiality of member information and adhering to company policies regarding confidentiality

- Communicating with Aetna Case Managers, when processing transactions for members active in this program

Requirements:

- 1+ years of Customer Service Background

- 1+ years of Call Center experience

- High-speed internet and a secure working space

Preferred qualifications:

- Familiarity with basic medical terminology and concepts used in care management

- 2-4 years experience as a medical assistant, office assistant or other clinical experience

- Effective communication, telephonic and organization skills

- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members

- Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word

- Ability to effectively participate in a multi-disciplinary team including internal and external participants

Education:

- High School Diploma or equivalent GED

Benefits:

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

Salary: $17.00 - $28.46 per hour

## Skills

### Required
- Customer Service
- Call Center experience
- high-speed internet

### Nice to have
- medical terminology
- clinical experience
- communication skills
- customer service skills
- computer literacy

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Work-from-home/Inbound-Outbound-Queue-Associate_R1076221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)