# Senior Customer Success Associate

**Company**: Instacart
**Location**: Remote, United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $75,000-$95,000
**Category**: Customer Service
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/instacart/jobs/8374889?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-customer-success-associate-cfd34a7f-fb6/

## Description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

## Overview

The Customer Success team partners with our CPG customers to drive value creation and satisfaction with Eversight's pioneering SaaS solutions. The Customer Success Senior Associate supports the complete customer journey. This includes onboarding clients, guiding them through the micro-testing and data mining process to generate valuable insights from our platforms, delivering impactful software demonstrations and trainings, and partnering closely with Product and Engineering to identify product bugs and enhancement opportunities.

## Responsibilities

- Forge and nurture strong relationships with key customer stakeholders, including power users and program managers.

- Serve as the subject matter expert for customers, providing guidance to help them maximize Eversight's innovative capabilities.

- Work directly with customers to implement promotional strategies and insights that deliver transformative outcomes.

- Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks.

- Manage multiple data-driven processes and schedules while maintaining a high standard of execution.

- Standardize customer support materials and processes to improve scalability.

- Represent the "voice of the customer" internally, working closely with Product, Engineering, and Data Science teams to recommend improvements and add new capabilities.

## Requirements

- You have 3+ years of work experience, ideally in an analyst or associate role.

- Direct experience with CPG a plus.

- You have a Bachelor's degree, ideally with a business degree or in a quantitative field.

- You have strong analytical skills and advanced proficiency in Excel (e.g., pivot tables, lookups, and complex formulas).

- You're comfortable using AI tools as a thought partner to sharpen client deliverables, while the core thinking and the work itself stay your own.

- You're passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus.

- You excel at managing multiple workstreams independently, have high attention to detail, and proactively recognize and address challenges.

## Benefits

- Highly market-competitive compensation

- Sales Incentive Plan

- New hire equity grant

- Annual refresh grants

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Excel
- analytical skills
- relationship-building
- project management

### Nice to have
- CPG experience
- quantitative field
- AI tools
- fast-moving consumer goods
- retail
- shopper behavior

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/instacart/jobs/8374889?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)