# Family Support Hub Access Officer

**Company**: Barnet Council
**Location**: London Borough of Barnet, Greater London
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: GBP 34,104 - 35,628 per year
**Category**: Social Care
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/family-support-hub-access-officer-114987?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cfbd0dfa-96d

## Description

We are looking for a welcoming, organised and proactive Family Support Access Officer to join our dedicated team at Silkstream Children’s Centre.

As a Family Support Access Officer, you will provide a warm and professional front-of-house service for families accessing Children's Centre and Family Hub services. You will support the smooth day-to-day running of the Centre, provide high-quality administrative support, and work closely with practitioners and partners to help identify families who may benefit from additional support.

Key responsibilities include:

- Providing a welcoming and efficient reception service for families and visitors

- Supporting the delivery of Children's Centre and Best Start in Life services across the locality

- Managing enquiries by telephone, email and face-to-face

- Maintaining accurate records and data on the Early Help Module (EHM)

- Supporting the identification and registration of families with children under five

- Promoting funded early education opportunities, including the two-year-old entitlement

- Providing administrative support to the Business Manager and wider team

- Assisting with financial administration, including processing invoices

- Coordinating room bookings and supporting building and site management processes

- Working closely with outreach practitioners, Family Hub teams, health services and voluntary sector partners

- Signposting and referring families to appropriate support services when needed

- Supporting safeguarding, health and safety and service quality requirements

We are looking for someone who is enthusiastic about working with children and families and who enjoys building positive relationships with a wide range of people. You will be:

- Educated to Level 3, A-Level or equivalent by experience

- Excellent communication and customer service skills

- Strong organisational and administrative abilities

- Experience of working with children, young people or families in a paid or voluntary capacity

- An understanding of safeguarding and child protection responsibilities

- Experience of working effectively as part of a multidisciplinary team

- Good IT skills and experience of maintaining accurate records and databases

- The ability to work independently and manage competing priorities

What we offer:

- 31 days annual leave, plus public and bank holidays

- Access to the Local Government Pension Scheme

- A comprehensive Flexible Working Policy

- A vast range of lifestyle discounts

- Broad range of payroll benefits

- Excellent training and development opportunities

- Employee well-being training programs

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## Skills

### Required
- administration
- communication
- customer service
- data entry
- safeguarding

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/family-support-hub-access-officer-114987?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)