# Senior Partner Operations Manager (Japanese Speaking) - Wise Platform

**Company**: Wise
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000156989989-senior-partner-operations-manager-japanese-speaking-wise-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-partner-operations-manager-japanese-cfb0d4f6-0f5/

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.

Responsibilities:

- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team.

- Resolving root causes of issues identified: You put that strategy into action day-to-day, working with cross-functional teams across operations, product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.

Key objectives:

- Co-own revenue retention, operational performance, and relationships for your Enterprise platform partners - leading operational initiatives with internal teams to unblock growth opportunities.

- Drive operational performance analysis and work to smooth out operations for the partners in your portfolio.

- Address operational concerns on the partnership as the final escalation point, spotting and resolving recurring friction patterns.

- Propose solutions for partners looking to improve their operational state and support them through execution.

- Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing overall partnership scalability.

- Use data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics.

- Own operational success plans and data-driven business reviews.

- Advocate for partner needs by providing feedback to internal teams, influencing product roadmaps, and ensuring our platform evolves to meet the complex needs of enterprise banking and fintech clients.

- Optimise internal and external processes, using data-driven insights to identify recurring challenges and implement solutions that scale operations and improve partner experiences.

- Develop trusted relationships with senior stakeholders at partner organisations.

Qualifications:

- Minimum 5 years of operations experience, with a track record of managing enterprise or large corporate clients.

- Fluency or business professional proficiency in Japanese.

- Experience driving projects to improve operational success metrics and SLAs.

- Strong problem-solving capabilities.

- Data-driven decision-maker with the ability to collect, analyse, and interpret large datasets.

- Strong stakeholder management skills.

- Technical fluency – you understand APIs, webhooks, and system integrations.

- Exceptional communication skills.

- Autonomous and adaptable.

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## Skills

### Required
- operations management
- partner management
- Japanese
- data analysis
- problem-solving
- stakeholder management
- technical fluency
- communication skills

### Nice to have
- prior operational experience in payments or banking sector environments
- comprehensive understanding of Correspondent banking products and solutions
- track record of working directly with Tier 1 or Tier 2 banks or large fintechs
- familiarity with regulatory frameworks affecting cross-border payments and banking operations
- led technical onboarding or implementation projects for complex payment systems

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