# Capability and Enablement Lead

**Company**: Howden
**Work arrangement**: remote
**Experience**: senior
**Job type**: permanent
**Salary**: $200,000 - $225,000
**Category**: Operations
**Industry**: Finance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Remote---New-Jersey/Change---Continuous-Improvement-Leader_R0019205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cfa413cf-042

## Description

We are seeking a dynamic and experienced Capability and Enablement Lead to design and deliver role-based learning and operational enablement across US Retail Operations and Client Servicing.

The successful candidate will report to the Head of Continuous Improvement & Change and will be responsible for translating future-state processes and operating models into clear, practical, and measurable learning experiences that enable colleagues to perform effectively in the new environment.

**Key Responsibilities:**

- Learning Strategy and Instructional Design: Own the enablement and learning strategy for Operations and Client Servicing, aligned to the target operating model and process standards. Design modular, role-based curricula grounded in adult learning theory and instructional design best practices.

- Content Development and Knowledge Enablement: Design and maintain high-quality learning assets, partner with SMEs and Operations leaders to validate accuracy and usability of learning content, and build and maintain a centralized knowledge repository.

- Learning Delivery and Reinforcement: Support delivery of learning through blended approaches, design reinforcement mechanisms to support sustained adoption, and gather learner feedback to continuously refine content and delivery methods.

- Measurement & Continuous Improvement: Define and track learning effectiveness using operational KPIs, partner with Operations to identify capability gaps, and use data to demonstrate impact of learning on performance and adoption.

- Partnership & Adoption Support: Partner with Process Excellence, PMO, and Program Managers to align enablement timing with delivery milestones and support change adoption through learning and performance enablement.

**Requirements:**

- 5+ years of experience in Learning & Development, Operations Enablement, or Process Training within an insurance brokerage or related financial services environment.

- Strong understanding of brokerage operations, systems, and workflows.

- Proven ability to design and deliver training programs that improve operational performance and adoption.

- Experience collaborating with Operations, IT, and Change teams to align training with business initiatives.

- Proficiency in instructional design principles, adult learning theory, and modern learning delivery methods.

- Strong communication and facilitation skills.

- Bachelor's degree in Business, Education, Operations, Organizational Development, or a related field preferred.

**What We Offer:**

- Expected base salary range: $200,000 - $225,000.

- Discretionary bonus.

- Medical, dental, and vision insurance.

- 401(k) retirement plan.

- Flexible Paid Time Off and paid parental leave.

- Life and Disability insurance.

## Skills

### Required
- instructional design
- adult learning theory
- operational enablement
- learning management systems
- communication
- facilitation

### Nice to have
- e-learning tools
- Learning Management Systems administration
- content tracking
- insurance license
- industry designation

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Remote---New-Jersey/Change---Continuous-Improvement-Leader_R0019205?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)