# Patient Access Coordinator

**Company**: PT Solutions Physical Therapy
**Location**: Lakeland, Florida
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $16.66-18/hour
**Category**: Front Office Support
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS18301EXTERNALENUS/Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cf820949-e24

## Description

As a Patient Access Coordinator at PT Solutions Physical Therapy, you will serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience.

You will play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

In this role, you can expect to receive:

- Competitive compensation with ability to earn performance-based incentives

- Professional development through strategic internal platforms

- Opportunity for career progression with a nationwide physical therapy practice

- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)

- Reimbursement for endurance race entry fees

Your responsibilities will include:

- Greeting patients, managing check-in/check-out, verifying information, and scheduling follow-up appointments

- Handling payments, explaining financial responsibilities, and maintaining accurate daily financial records

- Supporting clinic operations by managing phones, schedules, referrals, and EMR documentation

- Delivering a positive patient experience by assisting with questions and addressing concerns professionally

- Ensuring compliance with HIPAA, insurance processes, and accurate documentation standards

- Collaborating with therapists and internal teams to coordinate care and resolve access or scheduling issues

- Assisting with clinic operations, special projects, and providing coverage support as needed

To be successful in this role, you will need:

- Strong communication and customer service skills

- Ability to multitask and prioritise effectively in a busy clinic environment

- High level of accuracy and attention to detail

- Ability to collect payments and discuss financial responsibility confidently

- Proficiency in Microsoft Office and comfort using multiple software systems

- Professional, empathetic, and patient-centred approach

- Ability to follow workflows, protocols, and compliance requirements

- Strong problem-solving and conflict-resolution skills

- Ability to work independently and as part of a team

## Skills

### Required
- Microsoft Office
- customer service
- communication
- multitasking
- attention to detail
- payment collection
- HIPAA compliance
- problem-solving
- conflict resolution

### Nice to have
- EMR systems
- scheduling platforms
- healthcare front office experience

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS18301EXTERNALENUS/Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)