# Senior Associate, Benefits

**Company**: Capital One
**Location**: Richmond, VA, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $96,500 - $110,100 for Sr. Assoc., Benefits (McLean, VA) and $87,700 - $100,100 for Sr. Assoc., Benefits (Richmond, VA)
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Associate--Benefits_R1000055-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cf6dbe5d-59a

## Description

We are seeking a Senior Associate, Benefits to serve as a strategic partner in our Benefits and HR Services team. This role is focused on optimizing the delivery of benefits and HR services through advanced process management, data-driven insights, and process innovation to shape and future-proof our US-based products and experiences.

The key responsibilities of this role center on driving system and process improvements by leveraging data analytics, AI, and strategic problem-solving to redesign business workflows and enhance operational scalability.

Responsibilities:

- Lead operational process management and continuous improvement initiatives to simplify and streamline workflows across the Benefits & HR Services team.

- Support team reporting needs by extracting and analyzing data from Workday (WD), translating findings into actionable insights that inform strategic decision-making.

- Proactively identify and troubleshoot operational issues and systemic vulnerabilities, driving long-term solutions to stabilize the ecosystem.

- Partner with Product and Business teams to support enhancements, including requirements gathering, ROI assessment, and facilitating User Acceptance Testing (UAT).

- Empower the team to leverage AI tools and local automation to increase efficiency in daily tasks and innovative problem-solving.

- Manage work and initiatives in Jira, ensuring deliverables are well-managed, documented, and meet stakeholder expectations.

- Partner with stakeholders to maintain a healthy backlog of continuous improvement items and participate in team ceremonies to drive on-time delivery.

- Collaborate on end-to-end testing strategies and post-launch monitoring to confirm ROI and successful system integrations.

- Support cross-functional initiatives and provide back-up for teammates across all Benefits & HR Services functional areas as needed.

Basic Qualifications:

- Bachelor’s Degree or military experience

- At least 1 year of experience in Human Resources, Benefits or Payroll administration; or, equivalent combination of related work experience and education

- At least 1 year of experience participating in technology projects, with demonstrated project management experience, overseeing initiatives from concept to completion, including effective stakeholder engagement.

- 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, or Benefits

- At least 1 year of experience participating in testing strategy, test plans, test scenarios, test cases, and overseeing User Acceptance Testing (UAT), in partnership with the client group

- At least 2 years of experience in MS Office (Outlook, Word, Excel, PowerPoint) or Google Suite such as Google Docs, Slides, Sheets, etc.

Preferred Qualifications:

- Proficiency with Workday and Salesforce.

- Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products.

- 1+ years of experience with Workday configuration or Workday integrations

- Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Business Administration, or Human Resources

- 1+ years of experience with Google Apps Script or Visual Basic for Applications (VBA)

- Strong analytical acumen with a proven ability to translate complex data sets into actionable business insights. Demonstrated track record of identifying process bottlenecks and designing efficient, scalable solutions.

- A process-improvement mindset, with a clear preference for candidates who use an analytical approach to solve problems vs. executing static operational tasks.

- 1+ years of experience with Kainos

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $96,500 - $110,100 for Sr. Assoc., Benefits Richmond, VA: $87,700 - $100,100 for Sr. Assoc., Benefits

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

## Skills

### Required
- Workday
- MS Office
- Google Suite
- Project Management
- Data Analytics
- Benefits Administration

### Nice to have
- Workday configuration
- Workday integrations
- Salesforce
- AI
- Google Apps Script
- Visual Basic for Applications (VBA)
- Kainos

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Associate--Benefits_R1000055-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)