# Customs Brokerage Customer Service

**Company**: Expeditors
**Location**: Elkridge, MD
**Experience**: entry
**Job type**: full-time
**Salary**: $21-$24 per hour
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000155296874-customs-brokerage-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customs-brokerage-customer-service-cf68a968-54d/

## Description

Expeditors is seeking a motivated team player for a challenging and rewarding role in their Customs Brokerage department. You will ensure the proper and timely movement and clearance of freight while providing exceptional customer service.

**Major Duties and Responsibilities:**

- Ensure smooth and timely customs process flow

- Ensure accurate and timely client billing

- Understand and interpret import and export customs DLSOP to fulfill customer instructions and expectations

- Ensure accurate and timely data entry into the operating system

- Transpose customs declaration information into the customs entry system

- Assist with verification of customs declaration information and submission to customs authority

- Track and trace Customs files

- Interact with customs authorities to address issues/questions

- Attend customs inspections or present documents to customs authorities

- Act as liaison between customs authorities, government agencies, and customers

- Ensure timely customs clearance of cargo for Import and Export shipments

- Verify documents received for Import and Export customs purposes are compliant and correct

- Interact with customers to arrange international shipments and meet customer service standards

- Contribute to maintaining strong relationships with customs officers

- Ensure compliance with regulations, internal policies, and procedures

- Understand department process flow and look for areas of improved efficiency

- Keep up to date on regulatory requirements governing import and export of goods

- Meet KPI standards

- Provide overseas communications and timely responses to emails and requests

**Qualifications:**

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

- Good knowledge of customs brokerage processes and systems

- Good knowledge of customs legislation

- Understanding of ocean and air documentation process

- Knowledge of air, road, and ocean transport

- Good knowledge of incoterms

- Effective interpersonal skills

- Pro-active and strong organizational skills

- Computer skills

- Fluent in English

**Additional Information:**

- Expected base salary $21-$24 per hour

- May be eligible for bonus following first year of continuous employment in position

- Excellent benefits package including paid vacation, holidays, flexible days, paid sick time, 401(k) retirement savings plan, employee stock purchase plan, medical, prescription drug, dental & vision coverage, health savings account, life and disability insurance, paid parental leave, dependent care flexible spending account, commuter benefit, employee assistance program, training and personnel development program, educational assistance and reimbursement

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## Skills

### Required
- customs brokerage
- import and export
- data entry
- interpersonal skills
- organizational skills
- computer skills
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000155296874-customs-brokerage-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)