# Consultant, GTMS Service Experience

**Company**: Visa
**Location**: Bengaluru, IN
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/IN---Bengaluru-India/Service-Experience-Consultant--product-project-management--API-integration--JSON-XML--implementation-consultant---6-12-years-_REF088178W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cf50a312-a4f

## Description

Visa's AP Go-To-Market Services team partners with Product and Technology to support client-focused product and solution development while advocating for the Client and Client Services team.

As a Consultant, GTMS Service Experience, you will design and enable delivery of scalable, repeatable, and effective client service experiences from implementation to support for new products and solutions.

Key responsibilities:

- Design and enable delivery of scalable, repeatable, and effective client service experiences

- Define transition plans to migrate support to wider Client Services teams with a focus on operational efficiency and optimization

- Partner with Product and Technology teams to develop artifacts, training materials, and presentations for the Client Services team

- Be the primary liaison with various Product and Technology teams to identify client impacts, support and implementation gaps

- Manage and execute new product and solutions pilot deployment

- Act as the 'voice of the customer' internally to continually enhance the service experience

- Execute key initiatives that may impact clients from a business operations perspective

- Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

- Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

- Be responsible for own workflow assignments and must be able to be a fast responder and be proactive in resolving problems and meeting deadlines

- Constantly create good functional collaboration with internal and external stakeholders

- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture.

The ideal candidate will have:

- Bachelor's Degree with at least 8+ years of experience in product or project management or product development in the payments industry

- Functional project management experience in a client-facing role

- Working knowledge of core transaction processing (message routing, authorization, clearing and settlement)

- Strong technical aptitude with the ability to absorb technical information and apply to business solutions

- Excellent verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills in negotiating and influencing internal and external stakeholders

## Skills

### Required
- transaction processing
- project management
- client facing
- technical aptitude
- communication skills

### Nice to have
- card payments
- payment technologies
- wallet services
- experience working with Issuers, Acquirers, and Processors in the Asia Pacific region

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/IN---Bengaluru-India/Service-Experience-Consultant--product-project-management--API-integration--JSON-XML--implementation-consultant---6-12-years-_REF088178W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)