# Agent de réservations groupes H/F/X

**Company**: Accor
**Location**: Paris, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000157159495-agent-de-reservations-groupes-h-f-x?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-de-r-servations-groupes-h-f-x-cf44aa40-245/

## Description

We are seeking a Group Reservations Agent to join our team at Ibis Paris Tour Eiffel Cambronne, a 527-room hotel located in the 15th arrondissement of Paris with stunning views of the Eiffel Tower.

As a Group Reservations Agent, you will be the primary point of contact for group bookings, ensuring seamless communication with clients from initial enquiry to finalisation of their stay.

Key responsibilities include:

- Responding promptly to group booking enquiries from business and leisure clients

- Showcasing the hotel's facilities and services, tailoring your approach to meet individual client needs

- Managing the entire booking process, from commercial offer to final billing

- Handling client objections and providing timely resolutions

- Maintaining an impeccable attitude to uphold the hotel's and ibis brand image

Requirements:

- Excellent communication and interpersonal skills

- Ability to multitask, prioritise tasks, and manage deadlines

- Proactive approach to anticipating client needs and finding solutions

- Fluency in French and English; proficiency in a third language is desirable

- Familiarity with Opera Cloud and BackYou systems is an advantage

Benefits:

- A dynamic team environment with varied daily experiences

- Parking facilities for cars and bicycles, 60% reimbursement of transport costs

- Meal allowances and staff restaurant

- Heartist card offering preferential rates at our hotels and partner establishments

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- French
- English
- Opera Cloud
- BackYou
- Communication
- Time management

### Nice to have
- Third language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000157159495-agent-de-reservations-groupes-h-f-x?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)