# Recruiting Operations and Transformation Lead **Company**: Gusto **Location**: Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $147,000/yr to $190,000/yr in Denver & most major metro locations, and $173,000/yr to $225,000/yr for San Francisco & New York **Category**: HR **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/gusto/jobs/8209666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_cf33082e-25b ## Description At Gusto, we're on a mission to grow the small business economy. We're looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. ## Responsibilities ### Lead Recruiting Process Transformation - Develop and execute a multi-year strategy for transforming recruiting processes. - Analyze end-to-end candidate and hiring lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification. - Redesign processes using Lean, service design, and automation principles. - Consult with technical partners to understand how tooling, AI, and agentic solutions can support improved recruiting efficiency. - Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI. - Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives. - Partner with Recruiting leadership to define, track, and report on recruiting metrics. - Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable. ### Drive Technology-Enabled Improvements - Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency. - Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements. - Ensure process design and technology decisions work together to create sustainable solutions. - Balance configuration, workflow redesign, and policy changes to achieve desired outcomes. ### Lead Operational Excellence - Provide leadership for Recruiter Operations and Candidate Experience teams. - Own transformation of core recruiting workflows, requisition management, and interview/offer processing. - Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline. - Continuously improve throughput, quality, and controls across sourcing-to-offer stages. ### Establish Operational Governance - Define operational standards, process ownership, documentation, and governance across Recruiting operations. - Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience. - Build mechanisms to continuously identify improvement opportunities through operational data and candidate/hiring manager feedback. ### Lead and Develop Teams - Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience. - Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking. - Build organizational capability in process improvement methodologies and change management. ## Requirements ### Required Qualifications - 10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields. - 5+ years leading managers and operational teams. - Demonstrated success leading enterprise-scale process transformation initiatives. - Experience managing recruiting operations, candidate experience/support, or similar service organizations. - Strong understanding of recruiting technology ecosystems. - Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies. - Strong analytical skills with the ability to use operational metrics to drive decisions. - Proven ability to influence senior leaders without direct authority. - Excellent executive communication and stakeholder management skills. ### Preferred Qualifications - Experience in high-growth technology companies. - Experience implementing recruiting technology or enterprise workflow platforms. - Familiarity with AI-enabled recruiting automation and candidate support technologies. - Lean Six Sigma certification or equivalent operational excellence training. - Experience leading organizational change and large cross-functional programs. ## Success Metrics Within your first year, you will have: - Established a transformation roadmap for Recruiting operations. - Identified and delivered measurable improvements in key candidate and hiring lifecycle processes. - Reduced manual work through workflow redesign and automation. - Improved candidate experience effectiveness and satisfaction. - Increased operational visibility through standardized metrics and dashboards. - Built a culture where continuous improvement becomes part of day-to-day recruiting operations. ## Benefits - Competitive base pay, benefits, and equity (RSUs). - Physical office spaces in Denver, San Francisco, and New York City. - Hybrid work model with onsite Tuesdays and Wednesdays. ## Compensation - $147,000/yr to $190,000/yr in Denver & most major metro locations. - $173,000/yr to $225,000/yr for San Francisco & New York. ## Skills ### Required - Lean - Six Sigma - business process management - operational excellence - recruiting technology ecosystems - workflow automation - AI - data analysis ### Nice to have - high-growth technology companies - recruiting technology implementation - AI-enabled recruiting automation - Lean Six Sigma certification - organizational change management --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8209666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)