# (fluent English) Customer Support Consultant, hospitality (remote, global)

**Company**: SupportYourApp
**Location**: Bangkok, Bangkok
**Work arrangement**: remote
**Experience**: entry
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/86157EA119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cf0352d2-f68

## Description

We are seeking a Customer Support Consultant to join our team. As a Customer Support Consultant, you will deliver outstanding customer support via phone calls, chats, and emails, build strong and lasting customer relationships, and maintain deep understanding of client solutions.

Responsibilities:

- Deliver outstanding customer support via phone calls, chats, and emails;

- Build strong and lasting customer relationships;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists;

Requirements:

- Excellent English skills (C1 for both spoken and written);

- At least 6 months of experience in a customer support role;

- Experienced with Zendesk or highly experienced with another CRM;

- Strong analytical thinking and research skills;

- Experience in travel industry;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements;

## Skills

### Required
- English
- Zendesk
- CRM
- analytical thinking
- research skills

### Nice to have
- Experience in hospitality

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/86157EA119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)