# Wireless Technical Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: San Juan, Puerto Rico
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Wireless-Technical-Support-Engineer_1214718-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cee640f9-131

## Description

We are seeking a Wireless Technical Support Engineer to join our team in San Juan, Puerto Rico. As a Wireless Technical Support Engineer, you will work on designing, developing, analyzing, troubleshooting, and debugging systems, software, and solutions for research and development of products, services, and solutions for HPE's portfolio.

Responsibilities:

- Triage and resolve customer support escalations from multiple inbound channels

- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience

- Build and maintain layer 2/3 network testbeds

- Understand features and reproduce customer issues

- File tickets on bugs found, analyze logs, and pinpoint root causes

- Work with developers and drive solutions

- Participate in relevant meetings and discussions and provide status reports

- Ability to analyze logs, isolate faults across multiple network layers, reproduce issues, and communicate evidence-based root-cause findings

- Provide guidance and mentoring to less-experienced staff members

Education and Experience Required:

- Bachelor's or Master's degree in Computer Science, Computer Engineering, with a focus on Networking preferred

- Typically 2-4 years of experience

- Relevant certifications strongly preferred (e.g., CWNA/CWSP/CWDP/CWNE, CCNP Enterprise/Wireless, Aruba Certified, Ekahau, or equivalent)

Knowledge and Skills:

- Knowledge of 802.11 Wi-Fi standards, 802.11 Wireless Standards, Routing, and Wireshark

- Strong foundational knowledge of TCP/IP networking, Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching, and Layer 3 routing

- Investigate issues of core network protocols (TCP/IP, DNS, DHCP, ARP) DHCP, DNS, ARP, ICMP, TCP/UDP, MTU, and end-to-end connectivity

- Analyze packet captures, device logs, event traces, and diagnostic outputs to identify failure points and determine root causes

- Strong knowledge of wireless security, network segmentation, authentication (802.1X, RADIUS), and integration with broader enterprise networking (switching, routing, firewalls)

- Excellent written and verbal communication skills; proficiency in the languages required for the role

- Ability to effectively communicate product architectures, design proposals, and negotiate options at senior management levels

## Skills

### Required
- TCP/IP
- Ethernet
- IPv4/IPv6
- subnetting
- VLANs
- Layer 2 switching
- Layer 3 routing
- Wireshark
- 802.11 Wi-Fi standards
- wireless security
- network segmentation
- authentication

### Nice to have
- CWNA
- CWSP
- CWDP
- CWNE
- CCNP Enterprise
- Wireless
- Aruba Certified
- Ekahau

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Wireless-Technical-Support-Engineer_1214718-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)