# Teammate

**Company**: TaskUs
**Location**: Angeles, Pampanga
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/Teammate-Pampanga-Q4-2026_R_2609_12346?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cee1162b-4dc

## Description

TaskUs is seeking a Teammate to provide exceptional customer service to clients. As a Teammate, you will be responsible for delivering world-class service to customers in an accurate, efficient, and respectful manner on every call.

**Responsibilities:**

- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;

- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;

- Navigate internal and external documentation and resources to provide world-class service;

- Identify and escalate priority or unresolved issues to appropriate internal teams;

- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;

- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;

- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;

- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

- Participate in all mandated internal and external training and/or seminars;

- Get to know, understand, and comply with TaskUs’ policies and procedures.

**Technical skills and qualifications:**

- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;

- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;

- Fluent in the English language, as well as reading and writing in English;

- Must be at least a high school graduate.

**Soft skills:**

- Problem-solving and critical-thinking skills;

- Great communication skills, written and oral;

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes;

- Empathic toward customers and can maintain a customer-centric approach;

- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;

- Open to feedback, eager to learn, and can show improvement.

**Personality traits required:**

- Resilient, calm, and professional when dealing with challenging situations;

- Adaptable to a dynamically changing business;

- Trustworthy and reliable with a high level of integrity;

- Resourceful, high attention to detail, and the ability to multitask.

**What's in it for you?**

- Competitive salary;

- Great benefits package;

- Professional growth opportunities with the chance to learn from many different functions;

- A fun and inclusive workplace.

## Skills

### Required
- Windows OS
- Apple OS
- Microsoft Office
- Google applications
- Zendesk
- Slack
- English

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/Teammate-Pampanga-Q4-2026_R_2609_12346?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)