# Customer Risk Manager (French Speaking)

**Company**: Salesforce
**Location**: Dublin
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager--French-Speaking-_JR354579?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ceca47f8-238

## Description

As a Customer Risk Manager at Salesforce, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships within our French-speaking customer base.

You will serve as a strategic orchestrator during critical, business-impact customer scenarios, aligning cross-functional teams, providing executive-level visibility, and navigating complex business challenges to deliver successful outcomes.

Key Responsibilities:

- Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.

- Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.

- Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.

- Deliver clear, structured, and factual status updates in both French and English to customer leadership and internal stakeholders.

- Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.

- Facilitate alignment across matrixed organizations to ensure customer expectations are managed transparently and effectively.

Required Qualifications:

- Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.

- Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.

- Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.

- Ability to drive timely action and influence cross-functional teams without direct authority.

- Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).

- Professional working fluency in French, as well as English (written and verbal), for executive-level communication and documentation.

- Bachelor’s degree or equivalent practical experience.

Preferred Qualifications:

- Commercial experience developing strategies that improve customer retention and business outcomes.

- Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases.

- Experience utilizing AI-driven insights, analytics, or automated reporting tools to assess customer health metrics and mitigate risk proactively.

Benefits:

- Accommodations support

- Balance and well-being resources

- AI agents to accelerate impact

## Skills

### Required
- customer escalation management
- account management
- technical consulting
- enterprise project delivery
- CRM tools
- collaboration platforms
- French
- English

### Nice to have
- strategies for customer retention
- Salesforce product ecosystem
- AI-driven insights
- analytics
- automated reporting tools

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Risk-Manager--French-Speaking-_JR354579?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)