# Guest Service Manager (Arabic Speaking)

**Company**: Accor
**Location**: Pa Tong
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000144009139-guest-service-manager-arabic-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ceb01486-df9

## Description

Avista Hideaway Phuket Patong – M Gallery Collection is a luxury resort in Phuket, offering a serene getaway with forest and sea views. As a Guest Service Manager, you will oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process for our guests.

Responsibilities:

- Supervise daily reception, check-in, check-out, and guest service workflows

- Resolve guest concerns quickly, professionally, and with care

- Train, coach, and schedule front office team members

- Monitor room inventory, occupancy, and yield management to help drive revenue

- Act as the shift leader or hotel representative when the manager is away

- Coordinate with housekeeping and maintenance to ensure clean and ready rooms

Qualifications:

- A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred

- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)

- Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service

## Skills

### Required
- Excel
- PowerPoint
- Microsoft Word
- Opera system
- Arabic
- English

### Nice to have
- front desk experience
- hospitality software

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000144009139-guest-service-manager-arabic-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)