# Service & Engagement Executive Team Leader

**Company**: Target
**Location**: Roanoke, VA
**Experience**: executive
**Job type**: full-time
**Salary**: $64,000.00 - $128,000.00
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/4737-Valley-View-Blvd-NW-RoanokeVA-24012-2000/Executive-Team-Leader---Service---Engagement--Assistant-Manager-of-Customer-Service----Roanoke--VA_R0000479845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ce7b5774-80b

## Description

The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences and driving sales growth.

Responsibilities:

- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders

- Drive total store sales and understand the role in sales growth

- Anticipate staffing needs and talent plan

- Manage leaders to follow-up on training completion and provide continuous education opportunities

- Engage in development conversations with team members

- Personalize recognition and appreciation to reinforce critical guest service behaviors

- Establish a culture of accountability

- Understand business reporting and guest insights

- Quickly respond to negative guest shopping experiences

- Own schedules and manage the store experience

- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times

- Be the champion of physical and digital offerings

- Expect and enable the team to stay up-to-date on upcoming major promotions and events

- Utilize guest survey reporting tools to drive change

- Lead the team to deliver an efficient and hassle-free guest pick-up experience

- Work a flexible schedule

- Demonstrate a culture of ethical conduct, safety, and compliance

Requirements:

- 4-year degree or equivalent experience

- Strong interpersonal and communication skills

- Strong business acumen

- Ability to manage conflict and hold others accountable

- Strong cognitive skills, including problem analysis and decision making

- Ability to learn and adapt to current technology needs

- Ability to manage workload and prioritize tasks independently and with a team

Benefits:

- Comprehensive health benefits

- 401(k)

- Employee discount

- Short-term disability

- Long-term disability

- Paid sick leave

- Paid national holidays

- Paid vacation

## Skills

### Required
- guest service
- team management
- business acumen
- communication
- problem analysis
- decision making

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/4737-Valley-View-Blvd-NW-RoanokeVA-24012-2000/Executive-Team-Leader---Service---Engagement--Assistant-Manager-of-Customer-Service----Roanoke--VA_R0000479845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)