# Account Protection Specialist

**Company**: Brex
**Location**: Vancouver, British Columbia, Canada
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $28.00 CAD - $34.00 CAD per hour
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8452871002
**Canonical**: https://yubhub.co/jobs/job_ce644ba7-ea3

## Description

Join us as an Account Protection Specialist at Brex, where you will be part of the growing team to solve risk problems with some of the industry's brightest minds.

As a key member of the Operations team, you will be responsible for driving customer communications that involve fraud and financial crimes prevention with an emphasis on customer experience.

Responsibilities: Access systems and document steps taken to efficiently service the customer Determine action required based on established procedures to protect the assets; work with management on handling more complex cases Communicate in a professional manner with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured Review documentation and be able to assess the validity of those documents Place and/or take calls as escalated and requested by the cross-functional teams or team leaders Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless Adhere to regulatory and legal requirements Be able to extract and present data Work effectively through email, phone, and chat channels

Requirements: Well-versed in customer experience, operations, and risk management Fraud prevention experience Excellent verbal, written, and interpersonal communication skills Proactive and ability to multi-task in a fast-paced environment Experience in Microsoft Office/Google Apps Bonus points: Series 7 & 63 licensing Experience in Financial Services, FinTech, Big 4, Accounting, or other financial experience Experience in dispute resolution Experience in Salesforce Extensive client-facing experience and experience in fraud support

## Skills

### Required
- customer experience
- operations
- risk management
- fraud prevention
- Microsoft Office
- Google Apps

### Nice to have
- Series 7 & 63 licensing
- Financial Services
- FinTech
- Big 4
- Accounting
- dispute resolution
- Salesforce