# Catastrophe Auto Claims Adjuster

**Company**: Ford Motor Credit Company
**Location**: Louisville, KY or Cincinnati, OH
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Salary grade 6: $74,300-$124,500; Salary grade 7: $86,600-$144,900; Salary grade 8: $99,100-$166,200
**Category**: Finance
**Industry**: Automotive

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## Description

We're seeking an experienced Catastrophe Claims Adjuster & Field Service Manager to join our team in the Louisville, KY area or Cincinnati, OH area. This is a highly field-intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Responsibilities:

Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory. Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units. Prepare accurate damage estimates using computerised estimating systems (e.g., Mitchell Connect) to establish the cost of repairs. Lead subrogation investigations, salvage disposal, and fraud investigations. Perform loss prevention reviews and provide essential dealer training activities. Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.

Travel Requirements: This role requires significant overnight travel, typically 50-70%, often with minimal notice. Regular travel within a multi-state territory, primarily covering Kentucky, Indiana, Ohio, and Indiana, is expected. Additionally, you will be deployed nationwide to catastrophic loss sites, particularly during peak storm season (March-August).

Qualifications: High School Diploma or GED. Two or more years of experience in claims adjusting and estimating. At least one year of experience with computerised estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures. At least one year of experience with Microsoft Office and strong computer skills. Adjuster license in home state or designated home state or the ability to test within the first 90 days. Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.

Even better, you may have: Bachelor's or master's degree. Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico). One or more state insurance adjuster and/or appraiser licenses (Kentucky or Indiana preferred). Technical/mechanical background (passion for mechanical restoration/repair). I-CAR Gold or Platinum Certifications. Knowledge of vehicle repair processes and procedures. Ability to independently plan, organise, re-organise, prioritise, and problem-solve. Excellent written and verbal communication skills.

Benefits: Immediate medical, dental, vision and prescription drug coverage. Flexible family care days, paid parental leave, new parent ramp-up programmes, subsidised back-up child care and more. Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. Vehicle discount programme for employees and family members and management leases. Tuition assistance. Established and active employee resource groups. Paid time off for individual and team community service. A generous schedule of paid holidays, including the week between Christmas and New Year's Day. Paid time off and the option to purchase additional vacation time.

Salary: This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900. This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

## Skills

### Required
- Claims adjusting and estimating
- Computerised estimating systems (e.g., Mitchell Connect)
- Vehicle repair processes and procedures
- Microsoft Office
- Strong computer skills
- Adjuster license
- Ability to travel 50-70% overnight

### Nice to have
- Bachelor's or master's degree
- Catastrophe loss adjusting and travel experience
- State insurance adjuster and/or appraiser licenses
- Technical/mechanical background
- I-CAR Gold or Platinum Certifications
- Knowledge of vehicle repair processes and procedures
- Ability to independently plan, organise, re-organise, prioritise, and problem-solve
- Excellent written and verbal communication skills

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