# Customer Success **Company**: London Stock Exchange Group (LSEG) **Location**: CRI-Lagunilla de Heredia-Ultra **Job type**: full-time **Category**: Customer Service **Industry**: Finance **Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/CRI-Lagunilla-de-Heredia-Ultra/Associate-Customer-Success-Manager_R0123073?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_ce5b6c51-f99 ## Description We at LSEG are passionate about Customer Success. We are a globally recognized company with an equally recognized reputation. We are currently searching for a high caliber, upbeat and driven candidate to join a high performing Customer Success team supporting our Digital Customer Success organization. The role is focused on helping customers maximize the value they receive from LSEG’s solutions through proactive engagement, digital-first customer success strategies, customer enablement, and business value realization. The successful candidate will primarily support customers based in Brazil and will play a key role in driving customer adoption, retention, and growth. You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest trends in financial markets and technology, and the opportunity to help shape customer success strategies in a dynamic, global organization. If you are looking to advance your career in a world-class company, start your next adventure with our diverse Customer Success team and unlock your potential! ### What You'll Be Doing - Build trusted relationships with customers and drive customer success through proactive engagement and value-focused conversations. - Manage a portfolio of customers, ensuring high levels of engagement, adoption, customer satisfaction, and retention. - Develop and execute campaigns that align customer objectives with desired business outcomes. - Drive customer adoption through digital engagement strategies, scalable outreach programs, webinars, customer training, and enablement initiatives. - Deliver impactful customer interactions that demonstrate value and help customers maximize their investment in LSEG solutions. - Identify customer risks and opportunities, developing and executing action plans to improve customer health and business outcomes. - Serve as the Voice of the Customer by providing customer insights and feedback to internal stakeholders to improve customer experience and product adoption. - Uncover and qualify growth opportunities by understanding customer needs, business challenges, and strategic priorities. - Partner closely with Account Managers and Sales teams to support retention, expansion, and customer growth strategies. - Support customer onboarding activities and accelerate time-to-value for new users and organizations. - Leverage data and customer insights to prioritize activities, optimize engagement strategies, and improve business outcomes. - Promote customer learning through LSEG Academy, training resources, digital campaigns, and enablement programs. - Collaborate effectively across Customer Success, Sales, Product, Marketing, Support, and other internal teams. - Participate in strategic initiatives that support Customer Success objectives and broader LSEG business goals. - Proactively manage the customer lifecycle, ensuring customers realize measurable value from their partnership with LSEG. ### What You'll Bring - Strong Portuguese language proficiency is required. - Professional English communication skills, both written and verbal. - Demonstrated ability to build strong customer relationships and maintain trusted partnerships with internal and external stakeholders. - A proactive, self-motivated, and entrepreneurial mindset, with a strong sense of ownership and accountability. - Strong customer-centric approach with a passion for helping clients achieve their business objectives. - Experience managing customer portfolios and prioritizing activities in a fast-paced environment. - Ability to identify customer needs, uncover opportunities, and contribute to growth and retention objectives. - Strong communication, presentation, and stakeholder management skills. - Commercial awareness with the ability to conduct value-driven business conversations. - Ability to simplify complex concepts and communicate them effectively to different audiences. - Strong collaboration skills and the ability to work effectively across a large, diverse, and matrixed organization. - Experience delivering customer training, webinars, enablement programs, or digital engagement initiatives is preferred. - Knowledge of Financial Markets, Wealth Management, Market Data, Financial Services, FinTech, or related industries would be considered a strong advantage. - Experience in a sales environment or customer-facing commercial role is highly desirable. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. ## Skills ### Required - Portuguese - English - customer relationship management - communication - stakeholder management ### Nice to have - Financial Markets - Wealth Management - Market Data - Financial Services - FinTech --- Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/CRI-Lagunilla-de-Heredia-Ultra/Associate-Customer-Success-Manager_R0123073?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)