# Superviseur (e) de la réception, temps plein

**Company**: AccorHotel
**Location**: Montreal, Québec
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160895039-superviseur-e-de-la-reception-temps-plein-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/superviseur-e-de-la-r-ception-temps-plein-ce456e92-a9a/

## Description

We are seeking a full-time Reception Supervisor to join our team at Sofitel Montréal Le Carré Doré, a 5-star hotel located in the heart of Montreal's prestigious Mille Carré Doré.

As a member of our team, you will supervise the daily operations of the reception and ensure the smooth running of arrivals and departures. You will provide warm, professional, and high-quality customer service, consistent with the Sofitel brand standards.

Responsibilities:

- Supervise the daily operations of the reception and ensure the smooth running of arrivals and departures

- Provide warm, professional, and high-quality customer service

- Support and guide team members in their daily tasks

- Assist the Reception Manager in managing the department, including scheduling, work allocation, and operations monitoring

- Participate in employee onboarding, training, and development

- Review reservations, client profiles, and special requests to ensure accuracy and prepare stays

- Monitor guest satisfaction through TrustYou and handle comments and complaints

- Manage client accounts, credits, transactions, and guest-related accounting operations

- Ensure mastery and application of reception systems, tools, and procedures

- Promote the brand's programs, such as ALL – Accor Live Limitless

- Collaborate with other hotel departments to ensure a seamless and quality guest experience

- Identify opportunities to improve the guest experience and contribute to implementing solutions

- Communicate operational issues, client feedback, and situations requiring follow-up to management

- Perform other tasks as required by the department

Benefits:

- 3 weeks of vacation per year

- Paid sick days

- 100% employer-paid collective insurance

- Collective RRSP with employer contributions up to 7%

- Other benefits, such as parking, cafeteria, and laundry services

- As a Heartist®, you will have access to the ALL Heartists® program, offering numerous benefits and memorable experiences throughout the year

Qualifications:

- Minimum 2 years of experience in hotel reception, ideally in a supervisory or leadership role

- Hospitality or hotel management education, an asset

- Excellent customer service, communication, and team management skills

- Fluency in French and English, both written and spoken

- High availability and flexibility to work day, evening, weekends, and holidays

- Good knowledge of Microsoft Office

- Familiarity with OPERA or another hotel management system, an asset

- Excellent organisational, problem-solving, and priority management skills

- Positive attitude, natural leadership, and teamwork spirit

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- French
- English
- Microsoft Office
- customer service
- team management

### Nice to have
- OPERA
- hotel management education

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160895039-superviseur-e-de-la-reception-temps-plein-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)