# Vice President, Client Experience Management

**Company**: BlackRock
**Location**: Hong Kong
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Hong-Kong-Hong-Kong/Client-Service--Vice-President---Client-Experience_R266743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ce3890f2-ea0

## Description

The Client Experience Management (CEM) team at BlackRock partners with client businesses and operational teams to ensure that client servicing needs are understood and effectively addressed.

As a Vice President within Client Experience Management, you will drive the day-to-day experience of institutional clients across Greater China, with a focus on Hong Kong, Macau, and mainland China.

Your responsibilities:

- Serve as a key point of contact for institutional clients across Greater China, addressing day-to-day servicing needs related to their portfolios and investments.

- Coordinate the timely and accurate delivery of client requests by partnering with various teams.

- Deliver a thoughtful client experience throughout each stage of onboarding.

- Build trusted relationships with complex institutional clients and provide independent, responsive service support.

- Provide operational support to the sales process, including input on requests for proposals (RFPs) and pitch participation.

- Contribute to regulatory, platform, and client initiatives that affect service delivery or the broader client experience.

- Mentor junior team members and contribute to the team's knowledge sharing and overall development.

Your experience:

- Five to ten years of client-facing experience, preferably within a multi-product investment management or financial services organization.

- Strong understanding of complex investment portfolios, associated operating models, and the operational activities required to support sophisticated institutional clients.

- People-management or mentoring experience is preferred, together with a collaborative, team-oriented approach.

- Demonstrated problem-solving and lateral-thinking capabilities, with an interest in developing innovative and practical solutions.

- Strong attention to detail and comprehension skills, with the ability to prioritize deadlines, operate effectively under pressure, and work independently while collaborating with the team.

- Strong relationship-building, written, verbal, and presentation skills, with fluency in English, Cantonese, and Mandarin.

- Commercially minded, with a strong understanding of the importance of risk management in client servicing and investment operations.

Our benefits:

- A wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO).

Our hybrid work model:

- BlackRock's hybrid work model enables a culture of collaboration and apprenticeship, with employees required to work at least 4 days in the office per week, and flexibility to work from home 1 day a week.

## Skills

### Required
- Client Experience Management
- Investment Management
- Relationship Building
- Problem Solving
- Communication
- Cantonese
- Mandarin

### Nice to have
- People Management
- Mentoring
- Risk Management

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Hong-Kong-Hong-Kong/Client-Service--Vice-President---Client-Experience_R266743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)