# IBA Manager

**Company**: Howden
**Experience**: senior
**Job type**: permanent
**Category**: Finance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/IBA-Manager_R0019454-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ce371164-966

## Description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance.

The IBA Manager is a manager's position supervising operations related to Insurance Broking Accounts (IBA), responsible for managing a team of Finance Technicians handling retail insurance markets.

The role combines people leadership, operational management, technical IBA expertise, collaborator management, reconciliations, aligning cash flows and ongoing improvement of processes.

**Responsibilities**

- Lead, empower and develop an IBA team across multiple sites, ensuring team proficiency, appropriate training and effective performance management

- Deliver accurate and timely accounting administration services within agreed service standards

- Lead all aspects of cash matching, IBA payment requests and entries within IBA accounting systems

- Reconcile accounts with insurers, markets and clients, investigating and resolving queries promptly

- Build and maintain positive relationships with Business Units, underwriters, trading venues and suppliers

- Respond to stakeholder requirements expertly and deliver high levels of customer service

- Ensure adherence to company policies, procedures and regulatory requirements

- Monitor team performance and operational metrics, providing management information, reporting and analysis

- Lead team meetings and contribute to wider IBA management, projects and change initiatives

- Support business growth through operational efficiency, continuous improvement in execution and the sharing of best practice

**Requirements**

- Previous experience as a Finance Technician or similar accounting role

- Experience balancing ledgers and accounts

- Experience supervising or leading staff

- Performance and absence management experience, with the ability to drive accountability and results

- Strong understanding of IBA protocols and guidelines

- Ledger reconciliation, cash matching and payment processing knowledge

- A customer-focused approach and strong interpersonal skills

- Ability to establish links across multiple business areas

- Understanding of insurance market processes and procedures is desirable

**Qualifications**

- GCSEs (or equivalent), including English and Maths

- An AAT qualification or other relevant accounting qualification is desirable

- Strong written and verbal English and numeracy relevant to the role

**What we offer**

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new

- We support each other in the small everyday moments and the bigger challenges

- We are determined to make a positive difference at work and beyond

## Skills

### Required
- finance
- accounting
- leadership
- management
- customer service

### Nice to have
- AAT qualification
- insurance market processes
- ledger reconciliation

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/IBA-Manager_R0019454-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)