# Operations Associate, Tax Jar

**Company**: Stripe
**Location**: Mexico
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8353180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-associate-tax-jar-ce2eff2b-5bd/

## Description

Stripe is a financial infrastructure platform for businesses, and its Mexico City office is a vibrant hub. The company acquired TaxJar in 2021 to strengthen Stripe Tax's sales tax capabilities in the United States.

The Operations Associate, Tax Jar role involves troubleshooting and solving technical/external user issues, analyzing processes, and instigating changes to help scale operations and improve user experience. The ideal candidate will have a user-first mindset, excellent English communication skills, and analytical thinking abilities.

Responsibilities:

- Troubleshoot and solve technical/external user issues.

- Analyze processes and instigate changes to help scale operations and improve user experience.

- Work closely with other Stripe teams to improve product offerings and messaging.

- Gain insights into how thousands of businesses on Taxjar and Stripe scale and operate.

- Contribute towards building a strong team environment and operational culture at Stripe.

- Partner with global TaxJar direct team members, Tax organization stakeholders, and other Stripes towards solving complex problems.

- Work efficiently under time-sensitive deadlines to help users stay compliant with Sales Tax obligations.

- Break down challenging tax and technical topics for users.

Requirements:

- User-first mindset.

- Excellent English communication skills.

- Analytical thinking and problem-solving abilities.

- Prior experience in customer service or internal/external user-facing operations.

- Ability to learn about technical products and processes.

- Process-oriented mindset.

- Self-led and independent learning skills.

- Willingness to work in an in-office environment with strong cross-team collaboration and support.

Preferred Qualifications:

- Prior experience or knowledge in user support.

- Prior experience in troubleshooting.

- Prior experience working on projects or process improvement initiatives.

- Technical background, particularly in areas such as APIs, SQL, integrations.

- Strong and self-driven research skills.

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## Skills

### Required
- analytical thinking
- problem-solving
- communication
- process-oriented mindset

### Nice to have
- user support
- troubleshooting
- project management
- APIs
- SQL
- integrations
- research

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8353180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)