# Product Manager (Contact Centre)

**Company**: Engine by Starling
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://apply.workable.com/j/C49874E152
**Canonical**: https://yubhub.co/jobs/job_ce2ca17a-c2e

## Description

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

We are looking for a Product Manager to join our team, who will be responsible for owning and shaping our built-in Contact Centre capabilities. As a Product Manager, you will work closely with the Business Development, Customer Success and Engineering functions to develop and deliver against the Contact Centre roadmap and domain strategy.

Key responsibilities include:

* Taking ownership of the Contact Centre product domain, owning the end-to-end discovery, design, and delivery of new Contact Centre features.
* Defining the Contact Centre domain strategy and Roadmap, shaping our future plans for this critical part of our offering.
* Working cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business.
* Confidently and independently prioritising incoming tasks and clearly communicating 'the what' and 'the why' of each decision to both internal and external stakeholders.

The ideal candidate will have 4+ years of direct Product manager/owner experience, ideally in FinTech or a business using modern Product development & Engineering techniques. They will also have relevant experience in Customer Experience/Contact Centre, a passion for service generally, and a good understanding of the Contact Centre technology offerings in the market and their relative strengths and weaknesses.

In addition, the successful candidate will be able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. They will be intellectually and technically curious and enjoy learning what things do and how they work.

Interviews will be conversational and will involve a chat with one of our Talent Team, followed by 1 hour with two more people from the team including our Technical Product Director, and 45 minutes with two of the senior leadership team.

Benefits include 33 days holiday, an extra day's holiday for your birthday, annual leave increased with length of service, and a range of other perks and benefits.

## Skills

### Required
- Product management
- Customer experience
- Contact centre technology
- APIs
- Project management
- Communication

### Nice to have
- Agile methodologies
- Cloud-based technologies
- Data analysis
- Digital transformation
- Financial services