# Senior Assigned Support Engineer (EMEA)

**Company**: GitLab
**Location**: Remote, United Kingdom
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8645825002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ce0f1579-141

## Description

GitLab is seeking a Senior Assigned Support Engineer to work remotely in the United Kingdom. As an Assigned Support Engineer, you'll be a trusted technical advisor to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab.

Your responsibilities will include:

- Providing technical support to large customers, ensuring their GitLab environments remain stable and performant

- Troubleshooting and resolving complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace

- Building strong, proactive relationships with key customer stakeholders

- Collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence feature development

- Creating and improving support content, including documentation and knowledge articles

- Partnering with Support Engineering team members to share knowledge and solve problems together

- Contributing to team growth by participating in hiring processes

To succeed in this role, you'll need:

- Experience managing complex, customer-facing support cases end-to-end

- Advanced troubleshooting skills and Linux systems administration knowledge (LFCE or RHCE equivalent)

- Practical experience with GitLab and continuous integration / continuous delivery (CI/CD)

- Ability to write and maintain clear, reusable support content

- Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks

- Effective communication skills for explaining complex technical topics to various audiences

- Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms

GitLab offers a range of benefits, including flexible paid time off, equity compensation, and a growth and development fund.

## Skills

### Required
- Linux systems administration
- GitLab
- CI/CD
- Troubleshooting
- Scripting languages
- DevOps practices

### Nice to have
- Kubernetes
- Serverless platforms
- Ruby on Rails

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8645825002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)