# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Naples
**Salary**: $32,000
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Gricignano-di-Aversa-Caserta-Italy/TRICARE-Beneficiary-Services-Representative---Naples--Italy_R-00179382?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ce0eb300-3b3

## Description

Make a Difference – Join Our Leidos TRICARE Team in Naples, Italy!

We are seeking a TRICARE Beneficiary Services Representative (BSR) to join our team. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment via systems like Defense Online Enrollment System (DOES) and MHS Genesis

- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone

- Provide basic claims status updates and support

- Lead informational sessions for various events

- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems

- Evaluate the level of assistance needed and refer or escalate complex issues as needed

- Comply with all HIPAA regulations and maintain confidentiality and proper handling of Protected Health Information (PHI)

- Assist with remote support, train new team members, and other duties as assigned

**Requirements:**

- Bachelor's degree in a related field OR Associate's degree in a related field PLUS 4 years of health-related experience OR Major certification in a related field PLUS 4 years of health-related experience OR High school diploma PLUS 8 years of health-related experience

- U.S. Citizenship

- SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)

- Must have a Missione Visa and Soggiorno permit

- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

- 3+ years of customer service experience

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims

**Salary:** $32,000 per year

## Skills

### Required
- Microsoft Office
- English
- Customer Service
- Communication
- Organizational skills
- Time management
- Multitasking
- Attention to detail

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis
- U.S. military healthcare delivery system
- Civilian managed care
- Medical or clinical environment
- Medical claims

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Gricignano-di-Aversa-Caserta-Italy/TRICARE-Beneficiary-Services-Representative---Naples--Italy_R-00179382?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)