# Air Export Agent (Customer Service)

**Company**: Expeditors
**Location**: Minato-ku, Tokyo
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000153120185-air-export-agent-customer-service-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/air-export-agent-customer-service-ce028334-eee/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities:

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operational system

- Track and Trace Air Export files and reporting

- Use Workflows on daily basis

- Ensure arrival notices are communicated to overseas and customers

- Ensure accurate and timely client and Service Providers billing

- Interact with our customers in arranging their international shipments, meeting customer service standards

- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

- Meet compliance at all times with internal and external regulations in accordance with government regulations

- Understand department process flow, looking for best practices to improve operational efficiency and productivity

- Ensure all customers standard operating procedures are in place and updated

- Meet KPI standards in accordance with the Company's procedure

- Overseas communications, timely responses to emails and requests (internal and external)

QUALIFICATIONS:

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

- Understanding of air documentation process a plus

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

- Pro-active, strong organizational skills

- Good computer skills (Excel, Word, PowerPoint)

- IATA certification (preferred)

- Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).

Reporting Structure - Air Export Lead Agent, Supervisor and Manager

Additional Information: Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

- In addition to the base salary, employees are eligible for five bonus payments per year: four performance-based bonuses and one year-end bonus.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Japanese
- Excel
- Word
- PowerPoint
- IATA certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000153120185-air-export-agent-customer-service-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)