# Partner Onboarding Manager **Company**: Pattern **Location**: Lehi, UT **Work arrangement**: hybrid **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.lever.co/pattern/956fc0f6-707e-48a4-bc2a-c44251de8d0f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/partner-onboarding-manager-cdf14387-8c7/ ## Description Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. ## What is a day in the life of a Partner Onboarding Manager? As a Partner Onboarding Manager, you will be responsible for coordinating the initial setup and onboarding processes for new brands, ensuring smooth communication and seamless transitions. You will also provide critical support to SEMs and other key stakeholders throughout the onboarding journey. Key responsibilities include: - Facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations. - Coordinate and/or execute the onboarding of new partners from signing to marketplace listing creation. - Manage SOPs and drive process improvements for internal programs. - Provide ongoing communication and support to SEMs during the onboarding brands set up to first sale. - Assist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process. - Provide training and ongoing support to internal teams and external partners. - Develop and deliver training materials and sessions tailored to various audiences. - Manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations. - Maintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes. - Own the partner offboarding process from start to finish. - Manage brand escalations, partnering with Legal, Accounting, Reverse Logistics and Ecommerce teams to resolve them. ## What will I need to thrive in this role? - Bachelors Degree - Experience managing expectations with clients in internal and external programs/projects - Can see multiple projects through to completion simultaneously while maintaining SLA expectations - Organization and effective communication with global offices and remote teams - Operational experience within the ecommerce/retail industry (preferred, not required) ## What does success look like in the first 30, 60, 90 days? - In the first 30 days, success means quickly familiarizing yourself with Pattern business model, tools, and onboarding procedures. You should establish strong relationships with key internal stakeholders, including cross-functional teams. You will have successfully assisted in setting up your first brand partner. You'll also start monitoring onboarding metrics to identify any immediate areas for improvement. - By 60 days, you'll have a solid understanding of the onboarding process and will be proactively identifying opportunities to optimize and streamline these procedures. You'll have set up onboarding for multiple brand partners successfully, demonstrating your ability to manage and coordinate across various teams to ensure all onboarding aspects are aligned. Your relationships will be strong, enabling smooth communication and resolution of any issues. You'll be actively using data insights to refine strategies and improve client onboarding experiences. - At the 90-day mark, you'll be seen as a go-to expert for onboarding, consistently delivering high-quality experiences. You'll have begun optimizing the onboarding process, implementing improvements that have enhanced efficiency and client satisfaction. ## What is the team like? You will report to the Associate Director of Partner Experience and regularly interact with the Director of Partner Experience. You will work collaboratively across nearly every function within the organization worldwide. A key responsibility of this role involves training and managing a team in India. ## What's the company culture? We are looking for individuals who are: - Game Changers - Data Fanatics - Partner Obsessed - Team of Doers ## Benefits Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: - Unlimited PTO - Paid Holidays - Onsite Fitness Center - Company Paid Life Insurance - Casual Dress Code - Competitive Pay - Health, Vision, and Dental Insurance - 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - data analysis - project management - communication - organisational skills ### Nice to have - ecommerce - retail - operational experience --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/pattern/956fc0f6-707e-48a4-bc2a-c44251de8d0f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)