# Assistant Patient Administrator - Main Reception Weekends

**Company**: Chelsea and Westminster Hospital NHS Foundation Trust
**Location**: Isleworth
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £30142.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cdf0d75a-838

## Description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a friendly, self-motivated, and confident Assistant Patient Administrator to work in the Main Reception within the Outpatient reception at West Middlesex Hospital. The successful candidate will provide a comprehensive patient-focused reception service, working in a busy and demanding environment, ensuring the patient is at the centre of everything we do.

The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team, liaising between patients, doctors, practitioners, and other healthcare professionals.

**Key Responsibilities:**

- Provide a customer-focused reception service for all patients and visitors

- Ensure the reception areas are always manned and interact with patients and relatives in a sensitive and empathetic manner

- Process all follow-up appointments as patients leave the department in line with guidelines

- Record appointments agreed in community settings on the system within 24 working hours

- Assist patients to locate their relatives who are current inpatients

- Assist patients to use the electronic check-in service, updating demographics where necessary

**Requirements:**

- Previous reception experience

- Excellent communication and customer service skills

- Educated to GCSE level or equivalent

- English and Mathematics GCSE or equivalent

- Previous clerical experience, including computer use

- Experience of working within a customer-driven service

- Experience of front-of-house (Reception)

**Working Hours:** 9am-5pm, Saturday and Sunday only

**Salary:** £30,142 a year per annum incl. HCAS (pro rata)

**Contract:** Permanent

**Band:** Band 2

## Skills

### Required
- customer service
- reception
- administration
- communication

### Nice to have
- hospital patient administration system
- NHS or other health environment

---

Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)