# Operations Team Manager

**Company**: UK Health Security Agency
**Location**: London Borough of Barnet, Greater London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Flexible
**Salary**: GBP 46,310 - 52,113 per year
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://www.jobsgopublic.com/job/operations-team-manager-106378?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cdbaa0f2-6c2

## Description

The Operations Team Manager will oversee the operational functions of the UK NEQAS for Microbiology Operations team and work alongside the Laboratory Manager to deliver business and administrative operational objectives.

Responsibilities:

- Monitor deliverables of the Operations team

- Ensure customer services/logistics are undertaken in accordance with the quality policy and manual

- Contribute to the development of key performance indicators for the successful assessment of individual and work area’s success

- Prepare documentation to support activities within Operations, non-routine EQA surveys and business processes

- Actively seek to identify, recommend and implement improvements

- Investigate and implement new software/lean processes for the Operations functions to ensure the service provided remains efficient for participants and staff

- Lead on harmonising operational delivery across EQA Services

- Contribute to short-, medium- and long-term business plans, achieving quality outcomes

- Represent Operations unit at senior management meetings

- Look at workforce planning

- Maintain the Operations team risk register and ensure an effective two-way flow of risk-related information up to the Senior Team

- Organise meetings for existing and potential distributors and lead on any outcomes and recommendations that result from these meetings

- Responsible for data analysis of key operational functions and reporting at the annual management review

- Responsible for overseeing yearly tender processes

- Deputise for the Laboratory Manager where necessary

Person specification: Essential Criteria:

- Business/operations/logistics-related degree OR equivalent experience in business/operational management/logistics/administration

- Comprehensive understanding and experience in delivery of service to time/quality and budget

- Experience in dealing with external stakeholders and internal customers and agreeing targets, reporting

- Experience of managing and motivating a team and reviewing performance of individuals

- Experience of managing projects and reporting risk

- Provide evidence of compliance with organisation policies and procedures for procurement of high-value goods and services

- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action

Desirable Criteria:

- Experience in business management tools (e.g. SWOT, PESTLE)

- Knowledge of project principles, techniques and tools

Benefits:

- Salary of £46,310 - £52,113 per year

- Employer contribution of £13,416 towards the Civil Service Defined Benefit Pension scheme

- Learning and development tailored to your role

- An environment with flexible working options

- A culture encouraging inclusion and diversity

- A Civil Service pension with an employer contribution of 28.97%

## Skills

### Required
- business management
- operations management
- logistics
- administration
- project management
- risk management
- data analysis
- team management

### Nice to have
- SWOT
- PESTLE
- project principles
- techniques and tools

---

Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/operations-team-manager-106378?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)