# Health & Benefits Operational Support

**Company**: Marsh
**Location**: Hong Kong
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://mmc.wd1.myworkdayjobs.com/en-US/MMC/job/Hong-Kong---FWD-Tower/IPMI-Client-Coordinator_R_369496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cdb677fc-ae2

## Description

We are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong and is a hybrid position requiring at least three days of office work per week.

The successful candidate will provide operational and analytical support to the employee benefits consulting/broking team and Account Managers, ensuring client needs are met in line with agreed service standards and timelines.

**Key Responsibilities:**

- Client Servicing & Coordination:

- Support day-to-day service delivery for assigned clients, including requests, follow-ups, and documentation.

- Coordinate with internal stakeholders to meet client requirements within agreed timelines.

- Build collaborative working relationships across internal teams through clear and timely communication.

- Renewals / Placement / Billing Support:

- Support annual renewal activities and mid-term changes.

- Prepare renewal reports/materials and track required inputs.

- Follow up with clients for missing information and confirmations.

- Coordinate with internal teams for quotation, placing, and billing activities.

- Data Preparation & Benefits Analytics:

- Develop a working understanding of major employee benefits/insurance classes offered by the Company.

- Collect, clean, and analyze data (e.g., claims, benefit utilization, member census).

- Produce clear summaries/insights and highlight key observations for team management.

- Accuracy, Governance & Filing:

- Validate that information received is accurate and aligned with engagement scope, policy terms, and coverage.

- Ensure proper filing, version control, and completeness of records in shared folders.

- Claims Support:

- Maintain awareness of moderately complex claim-related matters.

- Support claims personnel by coordinating information and assisting with progressing equitable claim outcomes on behalf of clients.

**Requirements:**

- Bachelor's degree in Management, Finance, Accounting, Behavioral, or a related discipline.

- 2+ years of experience in the insurance industry preferred.

- Strong attention to detail and accuracy.

- Strong analytical skills (ability to interpret claims/utilization/census data, identify trends/cost drivers, and translate findings into clear insights and client-ready summaries).

- Solid Excel/reporting skills (e.g., pivot tables, data cleaning, reconciliation, basic charting).

- Good communication and stakeholder management.

- Ability to manage multiple deadlines and priorities effectively.

**Benefits:**

- Professional development opportunities.

- Interesting work and supportive leaders.

- Vibrant and inclusive culture.

- Range of career opportunities, benefits, and rewards to enhance well-being.

## Skills

### Required
- Analytical skills
- Excel skills
- Communication skills
- Stakeholder management
- Attention to detail

### Nice to have
- Experience in insurance industry

---

Source: [Apply at mmc.wd1.myworkdayjobs.com](https://mmc.wd1.myworkdayjobs.com/en-US/MMC/job/Hong-Kong---FWD-Tower/IPMI-Client-Coordinator_R_369496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)