# FBS - Bilingual Customer Care Agent (Contact Center)

**Company**: Capgemini
**Location**: Mexico City, Mexico City
**Experience**: entry
**Job type**: Full-time
**Category**: Operations
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/7KEuD3ECury2v1o5FLe3sC/fbs---bilingual-customer-care-agent-(contact-center)-in-mexico-city-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cda99280-07b

## Description

As a Customer Care Agent professional, you'll play an important role in supporting agents throughout the submission and service process. You'll serve as a key point of contact, providing timely communication, coordinating follow-ups, gathering information, and ensuring requests move efficiently through established workflows.

This is a unique opportunity to join a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, collaborative, and supportive environment.

Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

Responsibilities:

- Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps.

- Manage follow-ups, documentation, and submissions to keep requests moving efficiently.

- Execute high-volume workflows using established processes, while maintaining accuracy and service quality.

- Maintain accurate records and activity updates in CRM and workflow systems.

- Partner with internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues.

- Handle agent inquiries professionally, escalating matters that require specialized or licensed expertise.

Requirements:

- 1–3 years of experience in Customer Service, Call Center, Operations, or a related field.

- Strong English communication skills, both written and verbal.

- Experience working in a high-volume, process-driven environment; insurance or other regulated industries is a plus.

- Comfortable using CRM systems, workflow tools, and other business applications.

- Strong organization, attention to detail, and ability to manage multiple priorities.

- Customer-focused, proactive, and comfortable following established processes while knowing when to escalate.

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Customer Service
- Call Center
- CRM systems
- workflow tools
- English communication

### Nice to have
- insurance
- regulated industries

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/7KEuD3ECury2v1o5FLe3sC/fbs---bilingual-customer-care-agent-(contact-center)-in-mexico-city-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)