# Manager, Customer Success Manager

**Company**: Stripe
**Location**: NYC
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8181022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cd9990ac-f5a

## Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

We are looking for a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users.

Responsibilities:

- Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.

- Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value.

- Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics.

- Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.

- Coach, mentor, and guide the team in developing consultative customer success and sales skills.

- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs.

- Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.

- Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.

Requirements:

- 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience.

- Experience leading sales or account management in a high-growth technology environment.

- Ability to hire, train, and coach a high-performing user-facing team.

- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships.

- Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems.

- Demonstrated passion for Stripe’s mission, and helping users succeed.

Nice to haves:

- Prior experience leading a customer success team.

- Prior experience at a growth stage Internet/software company.

- Payments or Billing experience.

- Prior experience in customer success, enterprise account management, partnerships and/or business development.

## Skills

### Required
- customer success
- account management
- sales
- leadership
- communication

### Nice to have
- payments
- billing
- enterprise account management
- partnerships
- business development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8181022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)