# Account Manager, Omnicare **Company**: CVS Health **Location**: Field, Texas **Job type**: full-time **Salary**: $43,888.00 - $85,068.00 **Category**: Customer Service **Industry**: Healthcare **Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Texas/Account-Manager--Omnicare--Houston--Texas-_R1082714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_cd8a2220-6c2 ## Description We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do. As an Account Manager, Omnicare, you will direct workflow of activities for managing local client relationships. You will manage and develop the client relationship, serving as the liaison between clients and the enterprise. Additionally, you will provide ongoing client support and identify opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction. **Job Duties** - Assess client needs by partnering with leadership to present a comprehensive value proposition for new products and services, in order to grow the customer base and increase ongoing customer loyalty. - Assist with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion. - Manage client meetings, summarize meeting notes, and disseminate follow-up action items to upper management. - Build relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition. - Conduct quarterly executive reviews to review business deliverables and to evaluate new opportunities. - Identify at-risk accounts and consult with internal partners to assist with the development of action plans, in order to address customer risks and opportunities. - Review contracts on a customer-by-customer basis and conduct specific follow-up measures to ensure contract compliance and timeliness. - Perform other duties as assigned. **Required Qualifications** - 2+ years of customer-facing experience. - Must reside within, or adjacent to, the Houston, Texas metropolitan area. - Willingness to travel up to 50-60% of the time within Texas. - Willingness to work occasional evenings & weekends, based upon client needs. - Demonstrated proficiency with CRM (Customer Relationship Management) systems, including Salesforce. **Preferred Qualifications** - Previous experience in a long-term care or pharmaceutical setting. - Established success in client/account management field. - Excellent customer service skills, with the ability to discern between consultative and solution-oriented approaches. - Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution. - Ability to strategically and creatively solve problems when dealing with a multitude of variables, particularly where standard resolutions do not exist. - Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction. - Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities. - Knowledge of Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications. - Bachelor's degree. **Benefits** This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. ## Skills ### Required - CRM systems - Salesforce - customer-facing experience ### Nice to have - long-term care or pharmaceutical setting - client/account management - project management - Microsoft Office Suite --- Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Texas/Account-Manager--Omnicare--Houston--Texas-_R1082714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)