# Instructor & Customer Success Manager **Company**: Shield AI **Location**: Kyiv **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.lever.co/shieldai/94b09fd5-2e83-496d-9194-b8d9e8b28dfd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_cd6fa77c-aca ## Description As the Instructor & Customer Success Manager, you will lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. You will ensure customers in Ukraine have the knowledge, skills, and confidence required to safely operate, maintain, and effectively employ our technology. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. ### Responsibilities - Lead, develop, and mentor a team of customer training professionals and UAV instructors. - Establish team priorities, performance expectations, staffing plans, and professional-development pathways. - Oversee the development and delivery of classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. - Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems. - Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation. - Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation. - Ensure student training records, instructor qualifications, course materials, and program metrics remain current and accurate. - Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources. - Communicate directly with customers and partner-force leadership regarding training requirements, student progress, operational readiness, and program outcomes. - Build lasting customer relationships through continuous engagement, refresher training, and support for effective product utilization. - Adapt training for students with varying technical abilities, operational backgrounds, cultural contexts, and levels of experience. - Support domestic and international training events, including extended deployments when required. - Deliver instruction and provide hands-on training support when mission or staffing needs require it. - Partner with engineering, product, design, and flight-operations teams to incorporate customer and instructor feedback into product and training improvements. - Support new-product validation, testing, field evaluations, and the development of training capabilities for new product releases. - Collaborate with business-development and sales teams to demonstrate Shield AI products to prospective customers. - Establish and monitor training-program metrics, identify performance gaps, and implement improvements that increase safety, consistency, scalability, and customer success. - Ensure training activities comply with applicable company policies, safety requirements, security procedures, aviation regulations, and customer expectations. ### Required qualifications - Bachelor’s degree or equivalent combination of education and relevant experience. - Five or more years of experience in technical, aviation, military, or UAS training. - Two or more years of experience leading instructors, training teams, or comparable operational teams. - Demonstrated experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction. - Working knowledge of UAS operations, flight and mission planning, aviation safety, and training operations. - Ability and willingness to travel internationally up to 50%, including for extended periods when required. - Strong written, verbal, presentation, and interpersonal communication skills. - Fluent in Ukrainian. - Demonstrated ability to communicate complex technical and operational information to audiences with varying levels of experience. - Experience managing multiple training events, resources, schedules, and customer requirements in a dynamic environment. - Effective, highly logical problem-solver who remains focused on safety, learning outcomes, and customer success. - Ability to work across organizational boundaries while maintaining a big-picture perspective and attention to operational details. ### Preferred qualifications - Graduate degree in education, instructional design, aviation, engineering, business, or a related field. - Significant UAS experience as a pilot in command, instructor, maintainer, or mission operator. - More than 1,000 hours of UAS pilot-in-command experience. - Experience instructing or operating Group 1–3 UAS. - Former Ukrainian military service or comparable defense-sector experience. - Strong understanding of the Ukrainian Ministry of Defense, allied defense organizations, and international partner-force environments. - Tactical field experience and knowledge of small-unit tactics. - Prior overseas training or operational experience. - Experience managing training programs for international customers and working across cultural and language differences. - Experience with content-authoring and presentation tools such as PowerPoint, Prezi, Beautiful.ai, Camtasia, or comparable platforms. - Experience with learning-management systems and online training-authoring or delivery tools. - Experience supporting product demonstrations, new-product testing, curriculum validation, or fielding of emerging technologies. ## Skills ### Required - UAS operations - flight and mission planning - aviation safety - training operations - leadership - communication - problem-solving ### Nice to have - UAS experience - instructional design - education - aviation - engineering - business - content-authoring tools - learning-management systems --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/94b09fd5-2e83-496d-9194-b8d9e8b28dfd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)