# Customer Service Specialist (US Cards)

**Company**: Lendable
**Location**: London
**Work arrangement**: hybrid
**Job type**: Full time
**Salary**: £30K–£39K
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/2df5cb3f-837d-46b3-9cc7-f908344309db?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cd3cb85a-414

## Description

At Lendable, we're on a mission to brighten the financial futures of millions of Americans.

We launched our U.S. Credit Card in May 2024 and are reshaping consumer credit by blending exceptional talent with cutting-edge technology.

We're looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability.

**Working Hours:** Rotating weekly shifts to align with US operating hours:

- Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office.

- Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote.

**Training:** Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time.

**Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).**

**Your profile**

- At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.

- You’re curious, quick to assess situations, and skilled at finding effective solutions.

- Excellent written and verbal communication skills, active listening and rapport-building abilities.

- You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.

- Comfortable with technology and quick to learn new software.

- Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.

- Enjoy solving problems independently, multitasking, and improving processes.

- Spanish Speaking, desirable but not essential.

**What you'll be doing**

- Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency.

- Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met.

- Coordinating across internal teams and external partners to drive the success of the US Cards program.

- Interact directly with customers via voice/non-voice to ensure customer demand is met and customers achieve first-contact resolution.

- Escalating risks or potential risks that may negatively impact good customer outcomes.

- Identifying and recording customer dissatisfaction and responding appropriately.

- Meeting defined individual and team performance targets.

**Nice to haves**

- Previous experience in financial services or consumer lending environments.

- Familiarity with US-based work environments and customer expectations.

**Life at Lendable**

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies.

- Flexible working: flexible approach tailored to each role.

- Socials & connection: opportunities and events to come together.

- Health coverage: support for your physical and mental wellbeing.

- Retirement & savings: long-term financial wellbeing through retirement savings plans.

- Employee referral programme: earn a competitive bonus.

- Office meals & snacks: enjoy a fully stocked kitchen.

- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes.

## Skills

### Required
- customer service
- communication
- problem-solving
- technology

### Nice to have
- financial services
- consumer lending
- Spanish

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/2df5cb3f-837d-46b3-9cc7-f908344309db?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)