# Client Services Associate

**Company**: TransPerfect
**Location**: Tokyo
**Job type**: full-time
**Salary**: ¥4,000,000 - ¥4,800,000 per year
**Category**: Language Services

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Japan-Tokyo/XMLNAME---Client-Service-Associate----Japanese-native-level-speaker_R2025-243197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cd121d5f-1d7

## Description

We are seeking a Client Services Associate to join our team in Tokyo. As a Client Services Associate, you will be responsible for supporting existing clients, ensuring smooth project execution, and providing excellent customer service.

Responsibilities:

- Respond to client requests for new project initiatives through our centralized technology

- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team

- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

- Take a proactive role in learning about clients' industry, business needs, and company culture

- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables

- Serve as the central point of contact for and liaison between external client contact and internal production staff

- Set and fulfill client expectations

- Comply with all ISO regulations, processes, and procedures

- Potentially troubleshoot problem projects

- Understand and abide by individual project instructions and effectively communicate to the production team

- Investigate client complaints where applicable

- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues

- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

Requirements:

- Japanese: native level, English: business level (TOEIC 880 or above)

- 1+ year of customer service experience (including part-time)

- Bachelor's degree or equivalent

- Problem-solving and analytical skills

- Excellent communication and interpersonal skills

- Time management and multitasking skills

Benefits:

- Salary: ¥4,000,000 - ¥4,800,000 per year

- Social insurance

- Transportation allowance (up to ¥30,000 per month)

- Health insurance

- Paid vacation (15 days in the first year)

- Birthday leave

- Bereavement leave

- Parenthood leave

- Sick leave

Working Hours:

- Monday to Friday, 9:00-19:00 (8 hours + 1 hour break)

- Weekend and national holidays off

## Skills

### Required
- Japanese
- English (business level)
- customer service
- problem-solving
- analytical skills
- communication skills
- time management
- multitasking

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Japan-Tokyo/XMLNAME---Client-Service-Associate----Japanese-native-level-speaker_R2025-243197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)