# Site Partner II/Sr. Site Partner

**Company**: ICON
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Canada-Burlington/Site-Partner-II-Sr-Site-Partner_JR162171?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cd0febfa-970

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

**Responsibilities**

- Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.

- Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.

- Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.

- Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.

- Contributing to the design and delivery of engagement activities and communications to enhance the site experience.

- Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

**Requirements**

- Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.

- Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.

- Strong communication, relationship-building, and problem-solving skills.

- Good understanding of site operations and factors influencing recruitment and quality.

- Organised and proactive, with the ability to manage multiple sites and competing priorities.

- Collaborative team player with a commitment to delivering a high-quality site experience.

**Senior Site Partner Responsibilities**

- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.

- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.

- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.

- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.

- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.

- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.

**Senior Site Partner Requirements**

- Bachelor's degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.

- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.

- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.

- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.

- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.

- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.

**Rewards & Benefits**

- Competitive base salary and performance-related incentives

- Health and wellbeing programmes including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programmes and wellbeing resources

- Learning and development opportunities through structured training and career pathways

## Skills

### Required
- clinical research
- site management
- relationship-building
- problem-solving
- communication

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Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Canada-Burlington/Site-Partner-II-Sr-Site-Partner_JR162171?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)