# Manager, Customer Success (San Francisco or Denver)

**Company**: Datadog
**Location**: Denver, Colorado
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $108,000-$144,000 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8250109?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccdaedb7-b38

## Description

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that's a leader in the space and see your contributions firsthand.

At Datadog, we value our office culture,the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

### Responsibilities

- Drive and influence the full renewal and expansion sales cycle

- Serve as an advisor and role model for exemplary customer service

- Balance autonomy with effective communication upwards

- Act as a regional/segment owner and escalation point for relevant matters

- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth

- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

- Focus on talent attraction, retention, and development to create high-performance teams

### Requirements

- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space

- 3+ years of experience leading a high-performing team of Customer Success Managers

- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities

- Familiar with the B2B tech or subscription-based software space

- Comfortable in a fast-paced, scaling environment

### Benefits and Growth

- Best-in-class onboarding

- Sales training in MEDDIC and Command of the Message

- An inclusive company culture, with opportunities to join our Community Guilds

- Intra-departmental mentor and buddy program for networking

- Continuous professional development, product training, and career pathing

- New hire stock equity (RSU) and employee stock purchase plan (ESPP)

- Generous global benefits

The reasonably estimated yearly salary for this role at Datadog is: $108,000-$144,000 USD

## Skills

### Required
- Customer Success
- Account Management
- SaaS
- B2B tech
- Subscription-based software

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8250109?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)